DIVISION MANAGER-Learning and Performance Management Team

POSITION OVERVIEW

Applications accepted from: *HR-CPLL-Division Employees Only*

Division: HR -Center for Public Leadership and learning

Reporting Location: 13333 Northwest Freeway Houston, Texas, 77040

Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM*   *Subject to Change*

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The Division Manager provides strategic leadership and operational oversight for the Learning and Performance Management Team, ensuring the effective management, coordination, and continuous improvement of the City’s HEAR employee performance program, the TMS Learning Management System, and the Talent Administrators Community. This role ensures full compliance with applicable policies, procedures, regulations, and laws while delivering high-quality, citywide learning and performance solutions. 

The selected candidate will perform the following primary functions:

• Lead, develop, and coach team members to meet performance expectations and deliver strong customer service to departments.
• Manage the citywide administration of the HEAR performance program, including system operations, timelines, communication, training, and technical support.
• Oversee the TMS Learning Management System to ensure accurate data, smooth functionality, and effective delivery of learning content across the organization.
• Support and engage the Talent Administrators Community by providing guidance, resources, and best-practice approaches that promote consistency across departments.
• Partner with departments to assess needs and arrange technical assistance, job aids, training, and solutions that strengthen performance management and employee learning.
• Plan, design, and ensure the delivery of citywide training and instructional materials that support HEAR and other learning initiatives.
• Monitor, and manage program budgets, contracts, agreements, and related documentation.
• Interpret and implement policies and procedures related to learning and performance management; identify improvements to enhance efficiency and user experience.
• Produce reports, correspondence, and executive-level updates related to HEAR, TMS, and other learning and performance activities.
• Serve as a subject-matter resource to leadership and departments regarding learning systems, performance processes, and workforce development initiatives

 

WORKING CONDITIONS

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. 

MINIMUM REQUIREMENTS

MINIMUM EDUCATION REQUIREMENTS

Requires a Bachelor's degree in Business Administration, Accounting, Engineering or a field related to activities of the division

MINIMUM EXPERIENCE REQUIREMENTS

Seven years of progressive professional experience related to the activities of the division are required, with at least three of the years in a supervisory or managerial capacity.

A Master's degree in Business Administration, Public Administration or a field related to the activities of the division may be substituted for two years of non-supervisory experience.

Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

MINIMUM LICENSE REQUIREMENTS: None

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

Excellent analytical skills and highly proficient with Microsoft Office products. Must have excellent written and verbal communication skills, effective conflict resolution skills as well as the ability to work independently and be forward thinking. Must possess ability to handle all information as confidential and able to multitask to meet deadlines.

GENERAL INFORMATION

 SELECTION/SKILLS TEST REQUIRED 

The selection process will involve application review and/or interview.

SAFETY IMPACT POSITION - No 

Pay Grade - 29 

SALARY INFORMATION 

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. 

APPLICATION PROCEDURES 

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov or call (832) 393-7238.   

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm   

If you need special services or accommodations, call (832)393-7238.  

If you need login assistance or technical support call 855-524-5627.   

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.    

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.   

EOE EQUAL OPPORTUNITY EMPLOYER  

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Benefits

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html
 

Supplemental Questions

Required Question

Agency Information

EmployerCity of HoustonAddress 901 Bagby St

Houston, Texas, 77002 Website https://www.houstontx.gov/