Driver License Examiner Assistant (Bridgeville)

THE POSITION

Do you thrive in a fast-paced customer driven environment and possess exceptional attention to detail?  If so, the Pennsylvania Department of Transportation (PennDOT) may have the position you have been waiting for!  We are eager to welcome highly organized and team oriented Driver License Examiner Assistants to join our Bridgeville licensing center.  Do not miss this opportunity to make a difference by promoting highway safety and combating fraud through your diligent work efforts.  We look forward to working with you!

DESCRIPTION OF WORK

This position supports the daily operations of a Driver License Center by providing excellent customer service, verifying various documents, and processing a wide-range of applications.  Through your work, you will help to ensure safe licensing practices and accurate recordkeeping for the public.  As a Driver License Examiner Assistant, you will perform the following duties:

• Customer Assistance: Greet customers, provide forms, answer questions, and guide applicants through required steps
• Document Verification: Examine identity documents and confirm authenticity to prevent fraud and identity theft
• Testing Support: Administer standardized knowledge tests and conduct vision screenings for applicants
• Application Processing: Enter test results and application information into the online licensing systems
• Service Guidance: Explain licensing requirements, REAL ID rules, product options, and related policies to customers
• Center Operations: Maintain an organized workspace and support center needs including travel or overtime when required

Interested in learning more?  Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel to other driver license centers may be required as necessary.
• Telework: You will not have the option to telework in this position. 
• Salary: In some cases, the starting salary may be non-negotiable. 
• You will receive further communication regarding this position via email.  Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement.  For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. 
• You must be able to perform essential job functions.

Legal Requirements: 

• A conditional offer of employment will require submission of criminal history reports.  See hiring agency contact information. 
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment. 

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding.

You must be eligible for selection in accordance with merit system employment regulations. 

Recruitment Methods:

• Applicants must meet one of the following methods to be considered for this vacancy: 
  • Transfer (Only current civil service employees who hold the same job title will qualify for transfer to another agency.)
    • Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and 
    • (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. 
  • Reinstatement (Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement.)

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.  Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date.  Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work.  Applicants may use generative AI tools for preparation purposes only.  Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted.  Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.  The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.  The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.  All diverse candidates are encouraged to apply.

Benefits

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. 

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* 

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Agency Information

EmployerCommonwealth of PennsylvaniaAddress 613 North Street

Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov