Enrollment Center Representative I - Employee Benefits

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

More information is available at www.alliant.com.

SUMMARY 

Responsible for managing phone system and handling inbound/outbound calls while providing guidance, education, customer service and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Manages phone system and conducts outbound calls and answers all incoming calls promptly and professionally.

Provides education on benefits and insurance products.

Identifies and responds to routine questions or problems in a manner that meets or exceeds client and company specific service level standards.

Conducts research and problem solves to provide answers for customers to resolve issues.

Returns emails and letter correspondence promptly.

Thoroughly documents all aspects of issues consistently in a timely manner following department standards.

Files all paper and electronic documents according to department standards.

Assists in the development of client related documentation in a consistent format.

Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.

Performs other duties as assigned.

QUALIFICATIONS 

EDUCATION / EXPERIENCE 

High School Diploma or equivalent combination of education and experience

Related Work experience

Valid Insurance License

Life, Health, Accident and HMO

SKILLS

Excellent verbal and written communications skills

Excellent interpersonal and customer service skills

Organized planner with time management/prioritization skills

Ability to learn/troubleshoot new systems

Ability to understand Employee Benefit compliance concepts and requirements

Intermediate computer skills

Proficient in Microsoft Office products

#LI-DD1

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply" button.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [email protected]

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits