Job Description Summary

Department - Information Technology

Job Description

Job Type: Classified

Job Classification: 6044 - Infrastructure Engineer I

Salary Grade: 16

Pay Range

Hiring Range: $76,876 - $92,268 Annually 

Pay Range: $76,876 - $107,660 Annually 

Range Explanation: 

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

The Pima County Information Technology Department is seeking a self-motivated, thorough, disciplined and perceptive individual to serve in the role of an Enterprise Infrastructure Engineer I, focused on Endpoint Configuration. The ideal candidate will have experience in or a working knowledge of Client PC configuration and support, such as implementing, monitoring and maintaining operating systems and applications on Microsoft Windows PC's. The role involves close cooperation and coordination with other project teams, so interpersonal skills are important.

We offer an opportunity to utilize your skills, grow new ones, work in a team environment and advance your career. You bring energy, enthusiasm, professionalism and a desire to get better every day, as well as to make a difference in your community by supporting the mission of Pima County government.

This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Essential Fuctions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Demonstrates in-depth understanding of relevant IT infrastructure specialization;

• Organizes workload, being proactive and managing a wide range of requests;

• Provides leadership at a technical and/or a team level in alignment with ITD and County objectives;

• Analyzes, evaluates, and coordinates resolution and implementation of specific computing components within the enterprise environment;

• Participates in designing, planning, and implementation of configuration and on-going maintenance of infrastructure at an enterprise level;

• Utilizes and interprets system metrics to prevent system issues and provide guidance for system resource realignment;

• Participates in design of critical infrastructure and IT support components to enhance service delivery, security, and support to customer base;

• Delivers documentation, metrics, and other artifacts to support strategic decision-making processes; 

• Works with teams to research and test technical solutions to resolve enterprise technical issues and requirements;   

• Participates in organizational architecture design and review processes of enterprise computing environment;

• Operates within organizational service level agreements (SLAs); 

• Demonstrates knowledge of the technical and functional relationships between multiple Information Technology platforms and systems;

• Consistently delivers assignments and tasks as assigned;

• Coordinates and communicates with internal and external customers/vendors with varying technical backgrounds.

Minimum Qualifications:

Bachelor’s degree from an accredited college, university or technical trade school AND two years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure.

(Relevant experience and/or education from an accredited college or university may be substituted.)

OR:

Two years with Pima County in an Information Technology Support Engineer position.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. 
 

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Minimum two (2) years experience using, or academic study of Windows OS imaging, upgrades, and OS updates utilizing MECM/SCCM, LANDesk, Altiris, or similar.

• Minimum two (2) years experience working with, or academic study of software configuration, change management activities, design, and execution of complex computer and application deployments in Windows environments.

• Minimum two (2) years experience using, or academic study of MDM solutions like Intune, AirWatch, ABM, Knox, etc.

• Minimum two (2) years experience working with, or academic study of Windows Server administration and implementation including Active Directory, Group Policy, security permissions, and DNS.

• Minimum two (2) years experience working with, or academic study of scripting (e.g. PowerShell, VBS, etc.) to support Windows solutions.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.  

Supplemental Information:

Licenses and Certificates: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record. Some positions require a valid Arizona Class D driver license at the time of application or appointment. Some positions  must possess and maintain as a condition of employment the Terminal Operator for ACJIS certification Failure to maintain the required licensure shall be grounds for termination.

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. Participates in off-hour system maintenance activities and on-call rotations. May need to work in the field or travel to various County locations. The Information Technology Department is unable to provide visa sponsorship for this position.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.

Working Conditions: Action  Activity - Bending, climbing, crawling, kneeling, reaching, squatting, stooping; Motion Activity - Grasping; Hearing Activity - In noisy areas, on a radio, behind themselves, equipment alarms; Speaking Activity - In person, on the phone, on a radio

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.