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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Lead Level I and Level II Policy Management execution and perform operational activities that strengthen Enterprise Control & Change Office (ECCO)’s centralized Policy Management function, including advanced quality control, materiality/classification support, readiness oversight, policy exception coordination, Quality Assurance (QA) response, dashboard/reporting routines, procedure maintenance, and coaching support for less experienced Enterprise Policy Consultant (EPC) teammates.
*****Position is office centric 5 days each week in one of the following office locations: Charlotte, NC, Greensboro, NC or Atlanta, GA*****

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1.    Lead execution of Level I and Level II Policy lifecycle activities for assigned portfolios, including complex scheduled reviews, material interim changes, classification considerations, committee-dependent approvals, readiness dependencies, and publication coordination.
2.    Provide senior-level policy execution guidance to Policy Content Owners (PCOs), Enterprise Policy Consultant (EPC) teammates, Enterprise Policy Management Officers (EPMOs), Risk Taxonomy Owners (RTOs)/delegates, Legal, Second Line of Defense (2LOD) risk partners, committee stakeholders, and business leaders to support alignment with enterprise policy management requirements and Enterprise Control & Change Office (ECCO) operating procedures.
3.    Perform advanced quality control over Level I and Level II policy packages, including Board Directive considerations for Level I Policies, classification rationale, materiality support, effective challenge disposition, risk/operational impact alignment, readiness evidence, and committee package readiness.
4.    Own or support operational activities for the Enterprise Control & Change Office (ECCO) Policy Management function, including dashboard/report design, policy pipeline management, policy/stakeholder inventory maintenance, past due monitoring, exception reporting routines, Quality Assurance (QA) response tracking, and procedure/playbook updates.
5.    Analyze policy execution data, Quality Assurance (QA) results, past due trends, policy exception themes, readiness gaps, and stakeholder bottlenecks to identify root causes, systemic risks, process enhancements, training needs, and automation opportunities.
6.    Coordinate remediation of complex Quality Assurance (QA) exceptions, unresolved effective challenge, policy exception concerns, readiness deficiencies, and lifecycle blockers; document rationale, owners, due dates, decisions, and escalation outcomes.
7.    Support Standard and Procedure execution in alignment with Enterprise Policy Management (EPM) Policy requirements by coordinating lifecycle activities, maintaining evidence, tracking readiness, engaging stakeholders, and escalating risks or issues as needed.
8.    Support onboarding, coaching, and peer review for Enterprise Policy Consultant (EPC) I and EPC II teammates by reinforcing standard work, reviewing outputs, answering procedural questions, and promoting consistent execution across portfolios.
9.    Lead or contribute to business-driven projects, operating model enhancements, procedure design, system/process testing, training development, and stakeholder communications related to ECCO Policy Management.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor’s degree in business-related field, or equivalent education and related training.
2.    Advanced experience in risk management, governance, compliance, operational risk, policy management, controls, quality assurance, audit, change execution, business execution, or related function.
3.    Advanced knowledge of policy lifecycle execution, governance document quality expectations, materiality/classification support, committee approval coordination, readiness tracking, policy exception support, and QA response routines.
4.    Ability to interpret enterprise policy and procedure requirements and translate them into actionable work plans, stakeholder routines, and evidence expectations.
5.    Strong written, verbal, and interpersonal communication skills with ability to engage business partners, risk partners, governance stakeholders, and management.
6.    Demonstrated ability to identify procedural gaps, collect facts, document rationale, draw valid conclusions, and escalate risks or issues appropriately.
7.    Ability to work independently in a fast-paced environment with changing priorities and multiple concurrent deliverables.
8.    Demonstrated proficiency with Microsoft Office products, including Word, Excel, PowerPoint, Outlook, and SharePoint; ability to learn and use enterprise workflow, reporting, and governance systems.
9.    Demonstrated judgment and discretion when handling confidential, sensitive, or restricted business information.

Preferred Qualifications:
1.    Experience with Policy and Procedure Manager (PPM), Archer, governance workflow systems, SharePoint, Power Automate, Power Apps, Tableau, Power Business Intelligence (Power BI), Dataverse, or similar reporting/automation tools.
2.    Experience supporting Policy Management, Procedure Governance, Policy Exception Management, Quality Assurance, Committee Governance, enterprise risk program execution, or governance operations.
3.    Experience developing executive-ready reporting, dashboards, procedure documentation, job aids, operational playbooks, or training materials.
4.    Professional certification or training in risk management, project management, process improvement, internal controls, audit, compliance, change management, or agile delivery.
5.    Experience leading complex policy, governance, risk, quality assurance, or operating model initiatives with cross-functional stakeholders.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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