Epic Grand Central Analyst (Information Technologist 3) - 20036179

Epic Grand Central Analyst

(Information Technologist 3)

Who we are:

At the Ohio Department of Behavioral Health (DBH), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.

We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio’s prison systems, and the central office located in the James A. Rhodes State Office Tower in Columbus, Ohio.

DBH Values:

• Service-Oriented (Person Centered, Solution Oriented Customer Focused)
• Collaborative (Approachable, Reasonable, Transparent) 
• Value Driven
•  Innovative (Yes Before No) 
• Strong Sense of Urgency

Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well, get well, and stay well. Join our collaborative, service-oriented environment, where you will be respected and valued.

The Ohio Department of Behavioral Health (DBH) is proud to be an Ohio Recovery Friendly Workplace, committed to supporting the health and well-being of all employees, including those in recovery. We foster an inclusive, stigma-free environment where individuals impacted by mental health and substance use challenges are valued, supported, and empowered to thrive. Our workplace culture promotes wellness, second-chance hiring, and recovery-informed policies that reflect our mission to serve Ohioans with compassion and respect, both in the community and within our own team.

Please note: Effective October 1, 2025, the Ohio Department of Mental Health & Addiction Services has transitioned to its new name—the Ohio Department of Behavioral Health. This change reflects our continued commitment to providing comprehensive, person-centered care that addresses the full range of behavioral health needs for Ohioans. All positions and services now fall under the Ohio Department of Behavioral Health as we move forward in serving individuals, families, and communities across the state.

What you’ll do at DBH

The Ohio Department of Behavioral Health (DBH) is seeking an experienced Epic Grand Central Analyst (Information Technologist 3) to support the design, implementation, optimization, and ongoing maintenance of Epic Grand Central applications. In this role, you will partner with clinical, operational, and technical stakeholders to improve patient flow, bed management, patient placement, transport management, and capacity planning while ensuring compliance with privacy, security, and regulatory requirements. This position plays a key role in maintaining efficient patient movement throughout the organization and supporting high-quality behavioral healthcare operations.

PRIMARY TECHNOLOGY: Epic Systems Application Administration
SECONDARY TECHNOLOGY: Microsoft OS

Epic Grand Central Build, Support & Optimization

• Serve as the agency’s Epic Grand Central analyst by designing, building, configuring, testing, implementing, and maintaining Epic Grand Central applications, including bed management, patient placement, transport management, capacity planning, and patient progression tools.
• Analyze current patient flow, bed management, and capacity management workflows with operational and clinical stakeholders; identify process gaps and translate business, operational, and regulatory requirements into functional Epic Grand Central solutions.
• Configure and maintain patient placement and bed assignment workflows supporting behavioral health and sensitive-population patients while ensuring compliance with HIPAA, applicable Ohio confidentiality standards, agency privacy policies, restricted patient visibility requirements, and appropriate access controls.
• Support accurate patient placement records, duplicate visit resolution, and coordination with Identity/Enterprise Master Patient Index (EMPI) and registration teams to maintain the integrity of patient movement, census data, and patient progression workflows reflective of behavioral health inpatient and outpatient operations.
• Manage the complete system change lifecycle, including requirements analysis, build, testing, validation, implementation, upgrade support, release management, and post-go-live stabilization for Grand Central applications.
• Troubleshoot application issues submitted through the IT ticketing system; perform root-cause analysis and resolve or appropriately escalate issues within established service-level expectations.
• Develop and maintain build documentation, configuration records, testing scripts, and change management documentation for Grand Central workstreams.
• Serve as the liaison between patient placement teams, nursing leadership, operational leadership, and IT teams to ensure bed management and patient flow workflows remain optimized, accurately configured, and aligned with operational needs.

Cross-Application Support & Security

• Perform cross-application responsibilities as Grand Central workload allows, including patient flow-adjacent Epic modules such as Prelude (Registration), Identity/EMPI, ADT event management, and capacity-related interoperability workflows, as prioritized by management.
• Assist with analysis, system build, testing, implementation, and production support for assigned Epic application areas outside Grand Central to meet organizational priorities.
• Collaborate with Epic application teams supporting Prelude, Clinical Documentation, Orders, Health Information Management (HIM), Care Everywhere, Hospital Billing, Professional Billing, and other integrated applications to ensure seamless admission, discharge, transfer (ADT), patient placement, and revenue cycle workflows.
• Apply Epic Grand Central expertise to ensure accurate, secure, and timely movement of patient information across integrated systems, departments, and downstream applications while maintaining the integrity of ADT events, bed assignments, transport workflows, and patient census information.
• Promote system security by adhering to State of Ohio and agency cybersecurity policies, security standards, and best practices while maintaining data integrity, confidentiality, and appropriate access controls for patient placement and census information.
• Ensure Epic Grand Central and assigned application configurations comply with applicable security, privacy, confidentiality, and access-control requirements governing behavioral health and sensitive-population patient information.
• Complete required security awareness training and promptly report suspected security incidents or vulnerabilities in accordance with agency procedures.

Professional Development & Other Assigned Duties

• Remain current with emerging healthcare technologies, Epic enhancements, industry standards, and best practices; continuously develop new technical and functional skills.
• Complete Epic Continuing Education (CEE), new-version training, and other required educational activities to maintain Epic certifications, proficiencies, and badges in assigned applications.
• Apply new Epic functionality and industry best practices to improve patient flow, bed management, operational workflows, and system performance.

• Perform other related duties as assigned in support of agency information technology and healthcare operations.

   

This is an hourly position covered by the OCSEA/AFSCME bargaining unit (union), with a pay range of 33 on the OCSEA Pay Range Schedule. Normal working hours are 8:00am to 5:00pm. This position is located within our Office of Health Information Systems, headquartered at the James Rhodes State Office Tower, 30 East Broad Street, 27th floor, Columbus, Ohio 43215.

Unless required by any applicable union contract and/or requirements of the Ohio Revised Code, the selected candidate will begin at Step 1 of the pay range schedule listed above, with an opportunity for pay increase after six months of satisfactory performance and then a yearly raise thereafter.

*!

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

*!%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-size:16px;%22%3E36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description %26amp; job posting.%26nbsp;%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-size:16px;%22%3E%3Cstrong%3E-Or%3C/strong%3E completion of undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description %26amp; job posting.%26nbsp;%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-size:16px;%22%3E%3Cstrong%3E-Or%3C/strong%3E equivalent of minimum class qualifications for employment noted above.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-US;mso-font-kerning:0pt;mso-ligatures:none;%22%3EAll eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record.%3C/span%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cstrong%3EPrimary Job Skills:%3C/strong%3E%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Arial;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E Epic Systems Application Administration%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(14,63,117);font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cstrong%3ETechnical Skills:%3C/strong%3E%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;Information Technology,%26nbsp;Project Management%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(14,63,117);font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cstrong%3EProfessional Skills:%3C/strong%3E%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E Analyzation, Written Communication%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:14.0pt;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3ERequired Educational Transcripts%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-font-size:14.0pt;mso-bidi-language:AR-SA;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-US;mso-font-kerning:0pt;mso-ligatures:none;%22%3EOfficial transcripts are required for all post-secondary education, coursework, or degrees listed on the application. Applicants %3Cstrong%3Emust%3C/strong%3E submit an official transcript before receiving a formal employment offer. Failure to provide transcripts within five (5) business days of the request will result in disqualification from further consideration. Transcripts printed from the institution’s website will not be accepted. The Ohio Department of Behavioral Health reserves the right to evaluate the academic validity of the degree-granting institution.%3C/span%3E%3C/span%3E%3C/p%3E
*!%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:14.0pt;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3EApplication Procedures%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:14.0pt;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3ETo be considered for this position, you must apply online through this posting website (careers.ohio.gov). We no longer accept paper applications. When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. We will not give credit for your qualifications, experience, education, and training in the job selection process if there is no evidence provided on your application. In addition, “see resume” is not a substitution for completing supplemental questions. Answers to the supplemental questions must be fully supported by the work experience/education sections of your application. You may check the status of your application by signing into your profile on this website (careers.ohio.gov). We will communicate with you through the email you provided in your profile and job application. Be sure to check your email regularly.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:14.0pt;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3E%3Cstrong%3EBackground Check Notice%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:14.0pt;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3EThe final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-bidi-font-size:14.0pt;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-font-kerning:0pt;mso-ligatures:none;%22%3ERule 5122-7-21, “Background check on applicants,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Behavioral Health.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-font-size:14.0pt;mso-bidi-language:AR-SA;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-US;mso-font-kerning:0pt;mso-ligatures:none;%22%3EIf you require a reasonable accommodation for the application process, assessment %26amp;/or interview, please contact Andrew Seifert, EEO/ADA Administrator at [email protected] or 614-466-8884.%3C/span%3E%3C/span%3E%3C/p%3E
*!

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

*!

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Job Details
Organization: Behavioral Health
Agency Contact Name and Information: Human Resources
Unposting Date: Aug 12, 2026, 11:59:00 PM
Work Location: James A Rhodes Office Tower 27, 30 East Broad Street, 27th Floor, Columbus, 43215
Primary Location: United States of America-OHIO-Franklin County
Compensation: $34.53 per hour
Schedule: Full-time
Work Hours: 8:00 AM - 5:00 PM
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Information Technology
Technical Skills: Information Technology, Project Management
Professional Skills: Analyzation, Written Communication
Primary Technology: Not Applicable