Event Manager

Overview:                                                                                                                                                                       

The Event Manager ensures the customer’s banquet needs are safely and efficiently met by following the customer’s requests.  By paying close attention to details, we strive to exceed their expectations.  Providing excellent customer service with a smile is a must!  We want our guests to feel good about their experience so that they will tell others and become a loyal customer.  

 

General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example.  He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service.   Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through. 

 

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction.  We also expect our employees to champion, embrace and live the company values.

 

Our Values embody: 

• Integrity: We are honest, genuine, and transparent in our interactions.
• Concern For Others: We care for each other and our guests.
• Collaboration: We value diversity and “come as you are” spirit and personality.
• Accountability: We make mistakes, learn from them, and strive for continuous improvement.
• Hospitality Soul: We have fun creating lifelong memories for each other and our guests.

 

Additional Information:

To apply for this position, you must be legally authorized to work in the United States.  Upon hire you must complete the I-9 form within the first 3 days of employment. 

Essential Functions of the Job:

• Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs. 
• Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude and body language when communicating)
• Ability to understand and follow instructions as directed by supervisor/manager.
• Working Safely is a condition of employment.  All employees must follow the safety policies. 
• Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities.  If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

 

Expectations of all Employees:

• Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values.
• Acknowledge our guests with a smile and friendly “hello.”  Promptly attend to guest needs
• Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc.
• Comply with guest privacy standards.
• Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor.  (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
• Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
• Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, footwear) neat in appearance.
• Complete work in a timely manner and meet productivity standards/expectations. 
• Keep work area clean, neat, and well organized.
• Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)  
• Seek approval from management prior to working overtime (i.e., punching in early or staying beyond scheduled shift) 
• Perform additional duties as assigned.

 

Job Duties:                                                                                                                                                            

 

• Enforce hotel’s cash handling policies and procedures are followed
• Collect payment installments and final payment from clients prior to event date
• Monitor and maintain inventory of supplies to prevent shortages (order linens and other items based on BEOs and anticipated needs; track inventory, store and code invoices)

• Coordinate banquet supply purchases
• Inspect rooms to ensure they are set appropriately for function
• Follow up with clients to ensure satisfaction
• Participate in month-end inventory as needed
• Participate in the daily operation of the banquet operations, i.e., may perform Server, Host/Hostess or cashier duties as necessary
• Detail final BEO's to meet clients expectations with events finalized 14 days prior to event.
• Attend and lead BEO meetings and pre-con meetings day of event
• Be familiar with standard AV Equipment (in house and outside vendor equipment)
• Personal commitment to receiving guest feedback on overall banquet experience
• Maintain high standards of cleanliness and décor at all times
• Assist GM and Kitchen Management by controlling costs, i.e., limit waste, breakage, and theft; conduct price shopping, labor management, and minimize comps
• Track and input gratuity
• Host tastings with clients and tour the property as needed
• Assist sales team with data entry, rooming lists, billing as needed
• Partner with Food & Beverage Manager to ensure all events are properly executed

Safety Responsibilities

Prior to employees commencing their job duties, provide department/position specific safety orientation and safety training for any employees who are new to your department, or are assuming new duties. Provide ongoing safety training as needed or required.  For example:

• If responsible for Kitchen or Food & Beverage staff, ensure that any hotel employees that will use a knife to prepare food (servers, bartenders, etc.) are properly trained in safe knife use.
• If responsible for Maintenance or Housekeeping staff, ensure they are familiar with OSHA workplace safety standards as they pertain to the hotel, safe lifting, use of ladders, use of chemicals.
• Promote the company Safety Policies and Procedures; participate in Safety Committee meetings; take appropriate action to remedy safety concerns.

 

(Lark Standards) Manager Responsibilities & Expectations: 

• Support the hotel in achieving high performance levels in service and profitability. 
• Hold self and others accountable for achieving results.
• Support a culture that promotes high employee morale and performance.
• Provide strong leadership, motivate staff to reflect a high level of enthusiasm and guest satisfaction. 
• Respond to guest/employee concerns or complaints in a timely and courteous manner; (ability to effectively problem solve)  
• Effectively coach, motivate, lead, and resolve employee concerns by timely communicating on-going positive and constructive feedback.
• Keep timely & accurate documentation via performance log, attendance record, and corrective action form.  (Must partner with HR on all “involuntary” terminations.)
• Schedule staffing and assignment of daily duties to meet hotel needs while effectively controlling payroll.
• Interview, select, train, and orient employees per Larks process and procedures. 
• Set and adjust the rates of pay and status for direct reports (i.e., Full Time, Part Time, etc.) 
• Ensure that payroll standards are being met (Verify compliance with PTO and Holiday pay policy)
• Review daily Time & Attendance punches in payroll. (Capture reasons for being tardy or absent.) 
• Review and maintain timely and accurate “status” of employees for benefit plans, i.e., Full Time, Part Time and Terminations

• Train team how to punch in, out and transfer departments (holds employees accountable)
• Aggressively manage workers’ compensation claims (partners with GM/HR as needed)
• Use meetings, memos, or bulletins to keep staff informed of hotel events, policies, etc.
• Attend and participate in Department Manager meetings to foster open lines of communication.
• Participate in the annual budgeting process and effectively manage department expenses in line with the budget.
• Assume managerial responsibilities for the hotel in the absence of the GM (Must be knowledgeable of emergency procedures)
• Use technology effectively to maximize productivity and efficiency    
• Embrace change, innovation and creativity   

 

Skills Required

Leadership:

Ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation).

 

People Skills:

Deliver hospitable service that is attentive, friendly, and courteous, ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect; demonstrate patience, tact, and diplomacy.

 

Communication Skills:

Ability to communicate effectively both verbally and in writing. (Strong writing skills – spelling, punctuation, grammar.)

 

Problem-Solving & Analytical Skills:

Ability to identify issues, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices.

 

Judgment & Discretion:

Appropriately manage confidential and sensitive information; maintain confidentiality.

 

Organizational & Time Management Skills:

Ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision.

 

Attention to Detail:

Ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks.

 

Computer skills/ Technology:

Proficiency in computer technology, i.e., Microsoft Office and Google Suite.  Proficient in operating general office equipment.                                                                                                                                                             

Experience / Education:                                                                                                                                            

Experience as a Banquet Server required and additional experience as a Banquet Captain or supervisory experience preferred; high school diploma and/or equivalent work experience

 

Performance Measurement:

On-going feedback from supervisor, attendance, productivity, and feedback from staff, guest comments and scores.

 

Physical Demands:

Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds.  Moderate to frequent levels of computer keying using both hands, and viewing material on a computer screen. Extended workdays may be required to accomplish tasks and meet workload demands during peak periods.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.