Executive Director, WW Digital Platform - Global eCommerce

The Executive Director, WW Digital Platform is a senior executive responsible for the end-to-end digital and platform foundation of our Global eCommerce business. This role integrates: • Customer Experience (UX) • eCommerce IT platform & architecture • AI capabilities & digital intelligence strategy The WW Digital Platform leader ensures that our digital infrastructure, experience design, and AI investments operate as a unified growth engine; enabling scalable revenue, operational efficiency, and differentiated customer experience. The WW Digital Platform organization ensures that our platform, customer experience, AI capabilities, and digital engine operate as a unified growth system aligned to commercial outcomes. This role brings together UX, platform, data, and automation to accelerate innovation and reduce friction across the customer journey. This is a global business leadership role with deep digital fluency, not a pure technology operations role. Key Responsibilities: 1. Digital Experience Leadership (UX) • Define and own the global digital experience strategy • Drive measurable improvements in conversion, usability, and customer satisfaction • Ensure consistency and scalability across consumer, SMB, and B2B experiences • Balance brand, performance, and commercial outcomes 2. eCommerce Global Platform & Technology Strategy • Own the reliability, scalability, and modernization of the eCommerce platform • Own the strategy and efficacy of essential capabilities, including internal search, payments, and platform product management. • Establish architectural standards and long-term platform roadmap • Align technology investments with commercial growth priorities • Improve time-to-market for digital capabilities 3. AI & Digital Intelligence Strategy • Define enterprise AI strategy for eCommerce • Integrate personalization, automation, and data-driven decision systems • Prevent fragmentation of AI initiatives across teams • Ensure measurable ROI on AI investments 4. Cross-Functional Global Integration • Partner closely with geographic eCommerce Sales General Managers on commercial priorities • Partner with Finance on digital investment governance • Partner with HR on digital capability and talent strategy • Serve as executive owner of platform innovation and modernization initiatives Success Metrics: • Conversion rate improvement • Platform reliability and performance metrics • AI adoption and revenue impact • Digital feature velocity • Cost efficiency of platform investments Basic Qualifications: • Bachelor’s degree in Business, Computer Science, Operations, Marketing, or a related field (Master’s degree preferred) • 15+ years in digital, eCommerce, or platform leadership • Proven executive-level ownership of digital platforms • Experience scaling complex, global digital ecosystems Preferred Requirements: • Demonstrated success integrating UX, engineering, and data capabilities • Strong track record of delivering measurable business outcomes • Systems thinker with enterprise perspective • Strong cross-functional influence • Commercially fluent (understands revenue drivers) • Balances innovation with operational discipline • Builds global high-performing technical and digital teams • Data-driven decision maker • Cultural champion of We Are Lenovo leadership priorities and values • Experience leading AI-driven transformation initiatives • Background in modern cloud-based or composable commerce architectures • Experience in matrixed, global organizations Why This Role Matters In an eCommerce organization, the platform is the storefront. The Global eCommerce WW Digital Platform lead will ensure that: • Digital experience drives conversion and loyalty • Technology enables growth rather than constrains it • AI investments translate into commercial outcomes • B2B Online becomes a scalable revenue engine This role will provide clear ownership of digital capability, reduce cross-functional friction, and create a foundation for sustained growth. The base salary range budgeted for this position is $200-000-$240,000. Individuals may also be considered for bonuses and/or commissions. Lenovo's various benefits can be found at www.lenovobenefits.com. In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/1/2026 this applies to both internal and external candidates. #LI-Remote