Family Service Advisor - Catholic Cemeteries

Title: Family Service Advisor (FSA)
Location: Resurrection Cemeteries 
FLSA: Exempt
Pay: Base + Commission 

I. JOB SUMMARY
The Family Service Advisor provides administrative support to the Director and assists management as requested; Assist families with selection of grave spaces and burial arrangements and other duties as assigned.  The position is expected to use personal judgment in carrying out routine duties and responsibilities of the cemetery and to provide care to grieving families in a comforting and spiritual manner in alignment with Catholic Teaching.

 

This job description reflects management's assignment of essential job responsibilities; it does not prescribe or restrict the tasks that may be assigned.  All the duties and standards within this job description will be performed according to the established Diocesan policies, procedures and guidelines.


II. ESSENTIAL JOB RESPONSIBILITIES
Assist families with burial arrangements, selection of crypts, niches, grave spaces and in monument or marker selection. Responsible for all areas pertaining to paperwork, follow up and coordination involved in assisting vendors and families. Take care of funerals, which include receiving information from the funeral director, filling out          invoices and contracts, entering the data into the computer and going over funeral information with families.  Updating the weekly funeral list and all other related schedules. Help the general public who come to the office to locate family members, answer general questions, and assist families who are doing genealogy searches. General office and operational duties; ordering supplies, inventory control and safety procedures. Mailing to family members to generate pre-need sales of spaces. Mausoleum crypts, monument, markers, vaults, and vases.

Outreach to include conducting preplanning seminars and parish activities to educate and develop leads. Assists Director with various projects as needed.
Regular attendance and punctuality is essential for this job. Monday thru Friday, every other Saturday morning. Additional evenings and Sunday morning commitments for outreach.

 
III. OTHER POSITION RESPONSIBILITIES
Complies with federal, state and local safety laws.
Maintains a neat and safe work area.
The successful candidate should pass competencies for this position.
Performs other duties as assigned.


IV. POSITION QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.     The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            Required: Compliance with BCI&I background checks and completion of Protecting God's Children program.

            Education: High School degree or equivalent is required.

            Experience:   Previous experience is preferred but not required.

            Job Related Skills: An understanding of communications and the Catholic perspective; the ability to serve others. Knowledge of Microsoft software applications

            (Microsoft Word, Microsoft Outlook, Excel, and PowerPoint).  Typing, data entry and 10-key calculator required.

            Interpersonal Skills: The ability to work with others in a collaborative team environment. 
           
            Language skills: Ability to read and comprehend simple instructions.  Ability to effectively communicate to customers, clients, and other employees of the Diocese.

            Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money

            and weight measurement, volume, and distance.

            Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few                        concrete variables in standardized situations.

            Working Environment: The ability to maintain all information highly confidential.