Fraud Manager, Client Services

About the job

Louis Vuitton is seeking a dedicated and experienced Fraud Manager, Client Services to play a critical role in protecting our brand from fraudulent activities and ensuring compliance with business policies. This individual will lead a team of Fraud and Client Data Analysts, oversee complex client risk investigations, and serve as a key liaison with Internal Control and P&F teams.

Job responsibilities

Responsibilities include, but are not limited to:

• Fraud Strategy & Operations:
  • Develop fraud standards and fraud risk rules in collaboration with global standards.
  • Proactively manage chargebacks and payment disputes, gathering supporting evidence and processing written correspondence to successfully recover funds.
  • Analyze business operations and identify links between fraudulent transactions to develop actionable recommendations and insights, preventing current or future fraud exposure for LVA Digital.
• Internal Control & Compliance Coordination:
  • Serve as the primary point of contact for Zone and Global Payment & Fraud teams, facilitating communication and providing regular updates on risk profiles, compliance status, and control effectiveness.
  • Lead the assessment and improvement of existing control processes related to client risk management, recommending enhancements to strengthen the overall control environment and reduce vulnerabilities.
  • Evaluate prevention, detection, and response capabilities, including processes, tools, skills, and staffing, to continuously enhance our fraud defense mechanisms.
  • Cultivate and maintain strategic partnerships across internal departments (e.g., Legal, IT, Digital, Retail Operations) and external entities to foster a collaborative environment, share intelligence, and implement holistic fraud prevention strategies.
• Team Leadership & Performance Management:
  • Directly supervise and manage a team of Team Leads and Analysts, fostering a high-performance culture focused on accuracy, efficiency, and compliance.
  • Monitor and evaluate analyst productivity and quality through regular performance reviews, coaching, and feedback sessions, ensuring consistent adherence to established KPIs and quality standards.

Profile

The ideal candidate will possess strong leadership, analytical, and communication skills, with a proven track record in risk management and fraud prevention within a luxury retail environment.

• Experience:
  • 5-7 years of experience in similar operations (risk management, fraud prevention, loss prevention, asset protection).
  • 3-5 years of people leadership experience in a management capacity.
  • Experience in risk management and analytic strategy is highly desirable.
• Skills:
  • Exceptional interpersonal, verbal, and written communication skills.
  • Strong leadership, collaboration, influencing, and organizational skills with meticulous attention to detail.
  • Must be self-motivated with the ability to work independently and as part of a cohesive team.
  • Proficiency in data analysis and deriving meaningful insights for decision-making.
  • Familiarity with PowerBI and advanced Excel skills.
  • A strong team player with a collaborative approach to problem-solving.
  • An agile learner, strategic thinker, and possess strong problem-solving skills.

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

The appointed candidate will be offered a salary within the range of USD $80,000 - $110,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.