Front Counter Shift Leader

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

Our Mission

At Chick-fil-A I-10 and La Cienega our mission is to ensure every guest leaves with a S.M.I.L.E. We are looking for people with passion, people with a desire to serve others, and people with heart that will join our Chick-fil-A family and provide our guests a clean, efficient, and quality experience in a professional manner. Our Front Counter Shift Leaders serve on the frontline staff in a fast-paced, team environment of learning, excellence, and care. We are excited to serve our guests and impact our local community!

Job Description

• Demonstrates the ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
• Properly manage a shift and ensure profitability and efficiency in the daily operation of the business.
• Oversee various hospitality areas: Front Counter, Register, iPOS, Drive-Thru, Dining Room.
• Provide exceptional service that aligns with Chick-fil-A standards and core values, which are: Purpose Driven, Here to Serve, Better Together, and Pursue What's Next.
• Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor drive-thru, dining room, restroom, parking lot and overall facility cleanliness.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Continuously seeks opportunities for personal and team growth by embracing feedback and adapting to change.
• Stays composed and solutions-oriented under pressure, proactively addressing challenges while maintaining high standards of efficiency and hospitality.
• Maintains a positive working relationship and treats all employees with respect while providing them with encouragement and accountability.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Pay Rate 

Starting rate at $23.50/hour.

Benefits of working with us: 

• Competitive Pay
• Flexible Schedule
• Closed on Sundays
• College Scholarship Opportunities
• Career Options & Leadership Opportunities
• Positive Work Environment
• Medical, Dental, Eye and Life Insurance 
• 401k Saving Options

Requirements

• Minimum age: 18 years old
• Full-time availability must be able to work 30-40 hrs/wk
• Saturday availability (Required for all team members)
• 2 years previous leadership experience required
• An enthusiastic, positive attitude
• A desire to learn and grow
• A commitment to serve others
• An attention to detail
• Ability to work in a fast-paced and high-pressure environment
• Direct a sense of urgency and move with purpose
• Must have a source of reliable transportation