Front Desk Night Audit

The Front Office Night Auditor will count and balance cash, credit cards and direct bill accounts. As well as handling closing, balancing and corrections necessary for guest accounts. This position will also provide a high level of customer service ensuring that personalized service is offered to each and every guest.

Work Requirements

• Responding to guest needs, special requests and complaints and alert appropriate manager as needed
• Counting and balancing cash, credit cards and direct bill accounts
• Closing, balancing and making necessary corrections to guest accounts
• Investigating and analyzing out-of-balance situations and make adjustments or corrections when needed
• Complete various audit reports on the computer
• Verify room rates are accurate and posts rates to guest accounts
• Post room charges and room taxes to guest accounts
• Tracks room revenues, occupancy percentages, and other Front Office statistics
• May also work as a Front Office Agent or Concierge when necessary
• Be aware of all emergency procedures and how to respond in the event of various types of emergencies
• Other duties as assigned

Qualifications

• High School Diploma or GED
• 2 years of customer service experience preferably in the hospitality industry
• Basic computer and math skills
• Professional telephone etiquette and office skills
• Excellent oral and written communications skills
• Fluency in English with preferred experience in a foreign language
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to type proficiently
• Ability to suggestively sell
• Ability to analyze and solve problems

Working Conditions

• Performing under various temperature conditions
• Operating outdoors and indoors
• Standing for extended periods
• Walking long distances
• Under variable noise levels
• Around dust and mite hazards
• Around fumes and odor hazards
• Around chemicals
• Required to wear a company-provided uniform when applicable
• Working around moving machinery/heavy equipment
• Slippery and uneven walking surfaces