Front Desk Night Audit Clerk

Massanutten Resort

Job Summary

The Night Audit Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests in the late evening and early morning. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, provides accommodation and amenity information, and reconciles Resort accounts. Ideal candidates possess a general understanding of accounting principles and a desire to serve others.

Required

Customer service, problem-solving, math, and general computer skills.

Preferred

Prior customer service/guest relations experience

Prior Night Audit experience

Typical Schedule

Days:

Varies, includes weekends and holidays

Hours:

9pm or 11pm – 7am

Core Responsibilities

• Serve as primary point of contact for Resort guests
• Assist with check-in/check-out procedures
• Respond to phone and email inquiries
• Assist with reconciliation of Resort accounts
• Other duties as assigned by management

For more information, contact Mary Turner at 540-417-2235.