Front desk/ Night audit (Hybrid)

Essential Functions
• Greet and welcome guests upon arrival, ensuring a warm and friendly first
impression.
• Register guests into the computer system, verifying reservation details and
processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.

• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and
processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest
satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and
continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest
experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating
professionally with co-workers.

Skills and Abilities
• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written, with the ability to
upsell guests into rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a
professional manner.

Job Qualifications/Requirements
Education: High School diploma or GED equivalence
Experience: 1 year of Customer Service experience preferred
Additional: Will be required to work flexible scheduled shifts based on business needs
Physical Requirements
The minimum physical requirements for this position include but are not limited to:
• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time

• Ability to hear, understand and communicate orally and in writing to communicate
with staff, vendors, and guests a normal in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential
function satisfactorily. Reasonable Accommodations may be made to enable qualified
individuals with disabilities to perform the essential functions.

Disclaimer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, or status as a protected veteran. If you need
accommodation for any part of the application process because of a medical condition or
disability, please contact: [email protected].

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug
Free workplace