Front Desk Receptionist, Community Aide (NCS) - Department of Human Resources

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$15.00 - $30.00 Hourly

Hiring Salary Range:

$15.00 - $20.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Department of Human Resources seeks a receptionist to answer the phone, greet customers, and provide clerical and administrative support.  The role will assist with a variety of administrative tasks including but not limited to telephone support, mail handling, office equipment, document management and general clerical support.     

Essential Functions

• Answer incoming calls promptly and professionally
• Record complete and accurate messages
• Route calls to appropriate staff, departments, or external agencies
• Schedule and coordinate internal and external conference calls if required
• Follow policies for incoming/outgoing mail
• Manage change-of-address notices and return mail procedures
• Attach account codes (“Blue Slips”) to outgoing mail
• Receive, inspect, and verify package contents; return or report damaged or missing items
• Sign for and distribute certified, registered, and express mail
• Operate and maintain copier, scanner, and fax machines
• Maintain paper and toner inventory, and update staff scanner directory• Distribute incoming faxes to appropriate staff
• Troubleshoot copier issues and coordinate repairs as needed
• Perform morning opening and evening closing procedures
• Keep lobby, conference room, and shared areas clean and organized
• Monitor/track and restock general office and breakroom supplies
• Clean pantry/refrigerator weekly
• Perform data entry, document formatting, and mail merge functions when needed
• Ensure documents follow office style guidelines
• Demonstrate courteous, professional, and service-oriented behavior
• Show a willingness to learn and adapt in a high-visibility role

Minimum Qualifications

Education: High School Diploma or GED

AND

Experience: Have six months of clerical experience

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Proficient in data entry, spreadsheets, and word processing.
• Experience as a receptionist or strong desire to learn the role.
• Courteous, friendly, and professional in all interactions.
• Strong verbal and written communication skills.
• Excellent customer service and public-facing skills.
• Organized and able to manage multiple tasks efficiently.
• Detail-oriented with a polished and professional presence.
• Quick learner, adaptable, and able to solve problems independently.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER