Front Office Rooms Controller - The Seabird Resort

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  

Front Office Rooms Controllers are primarily responsible for room inventory to maximize selling opportunities at the Front Office.  This includes assigning room blocks for groups and guest preferences, and presenting the remaining opportunities to the Front Office Hosts for upsell opportunities.  Front Office Agents rely on the Front Office Rooms Control ability to manage the inventory and analyze reports.   This role has a direct impact on guest fulfillment with room accommodations and preferences identified from their GEM notes.  Front Office Rooms Control must also assist in the Front Office Operations including but not limited to: checking in guests, checking out guests, answering phones, monitoring zingle messaging and HotSOS guest requests.  

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

The hourly rate for this position is $21.23/hr

Hyatt has a very competitive benefit package for colleagues, which may include: 

·         12 Complimentary hotel room nights at Hyatt hotels world-wide 

·         Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide 

·         Bereavement and jury duty pay 

·         Vacation, sick, and new child leave 

·         Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account, 

·         Retirement Savings Plan option (401K) with employer match 

·         Employee Stock Purchase Plan 

·         Complimentary employee meals 

·         And so much more! 

·         Previous hotel front desk experience or 2+ years of customer service strongly preferred

·         A true desire to satisfy the needs of others in a fast-paced environment

·         Refined written and verbal communication skills

·         Must be able to work a flexible schedule, including weekends and holidays

·         Highly organized, self-motivated, and flexible, with the ability to manage multiple priorities under time constraints

·         Ability to listen, communicate, and make connections

·         Excellent computer competency (e.g. well versed in PC and/or Mac-based MS Office)

·         Ability to work with confidential information 

·         Creative problem-solving and critical decision-making skills

ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS

• Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
• Must be able to lift and carry up to 35 pounds
• Ability to stand and/or sit for prolonged periods of time 
• Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment

KEY COMPETENCIES

• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
• To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans
• To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
• To be flexible, responding quickly and positively to changing environments
• To maintain high team focus via cooperation and support to other team members in the pursuit of department goals

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.