Full-time Group Lead, Patient Transport- South Lake Hospital

The Patient Transportation Group Lead is responsible for assisting, directing, and coordinating transportation services across patient care and ancillary support areas. Thisrole serves as a working lead, actively participating in daily operations while overseeing the performance of team members.

• Coordinate and monitor transportation activities to ensure timely and safe patient movement.
• Serve as a point of contact for issue resolution, reporting concerns to appropriate personnel and following up to ensure resolution.
• Provide leadership and support to transportation staff, including training, guidance, and performance monitoring.
• Fill in for transportation roles as needed to maintain service continuity.
• Promote a culture ofsafety, service excellence, and teamwork within the department.
• Dispatch and coordinate patient transportation services, maintaining clear communication with patient care providers and the transportation team.
• Demonstrate a strong understanding of hospital transportation systems and protocols.
• Conduct daily audits to assesstechnical performance, safety compliance, service quality, and team productivity.
• Train team members on scripted communication techniques to assist patients, visitors, and staff in designated areas.
• Perform supervisory duties in the absence of the Patient Transportation Supervisor.
• Monitor team productivity and patient response times to ensure service efficiency.
• Perform preventive maintenance and minor repairs on wheelchairs and related transport equipment.
• Maintain an accurate database of equipment inventory and repair records.
• Deliver broken or malfunctioning equipment to the Clinical Engineering Department for furtherservice.
• Ensure adherence to transportation quality assurance standards and update procedures as needed.
• Drive continuous improvement initiatives across departmental and interdepartmental processes to enhance service quality.
• Clean, organize, re-tag, and replenish equipment in designated areas; manage pickup and delivery of clinical equipment.
• Support leadership in maintaining compliance with Joint Commission and CMS regulations related to medical equipment and oxygen tank storage.
• Demonstrate knowledge of the Hospital Incident Command System (HICS) and emergency response codes.
• Respond to Code Red alerts and HICS activations with appropriate equipment and personnel.
• Collaborate with clinical teams to determine appropriate transportation methodsfor patients.
• Notify leadership of any failures or issues with the Transport Tracking System.
• Facilitate staff meetings, Gemba walks, and team huddles to promote communication and engagement.
• Ensure all team members have the necessary resources and tools to perform their duties effectively.
• Assist patients and internal customers with service-related concerns and customer relations issues.
• Transport and deliver items, equipment, specimens, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility, as assigned.
• Maintain regular, punctual attendance in accordance with Orlando Health policies and applicable laws (ADA, FMLA, etc.).
• Comply with all Orlando Health policies, procedures, and standards.

Education/Training
Required High School Graduate or equivalent.

Licensure/Certification
Required Basic Life Support (BLS) Healthcare Provider Certification by the American Heart Association.
National Child Passenger Safety Certification (CPS) by Safe Kids USA – if required for area. Obtained within 90 days of obtaining position.

Experience
• One 1-year experience as a transporter or working within the transport department required.
• One 1-year supervisory experience preferred.