The Security Analyst role will use various security analysis techniques to monitor the SMC enterprise for security incidents and events. The Security Analyst will follow SMC response documentation and tools to resolve or minimize the impact of these events. They will coordinate with other SMC teams and entities across the globe, maintaining and enhancing the security infrastructure for SMC.
ESSENTIAL DUTIES
Use an operational checklist and runbook to discover and react to security events
Vigilant adherence to SMC IT security policies and procedures
Collaborate with our users and partners in response to passive and active security incident response activities
Evaluate security run books for continuous improvement
Review ticket queue for resolution, closure, and escalation
Execute malware scans, analyze scan results and work with senior analyst for response
Leverage enterprise tools to assist with vulnerability management & patching
Using metrics, report on the MDR (Managed Detection and Response) (Managed Detection and Response) effectiveness to drive continuous improvement
All other duties as assigned
PHYSICAL DEMANDS / WORK ENVIRONMENT
Collaborative team environment in a shared workspace
General office, computer room, warehouse, and factory areas
Off-hours work and travel as required
Sitting for long periods
Minimum lifting requirements of 15 pounds
MINIMUM REQUIREMENTS
Associate degree in a business, management, or technology field or relevant work experience
1+ years of experience in a customer service or technical support role
Basic understanding ITSM Principles or ITIL4 Foundations certification
Experience with Endpoint detection & response and email security tools (Cortex, ZTap, Proofpoint, Tanium)
A+ and / or MCSA Certification is preferred
Experience with Cortex, ZTap, Proofpoint, Tanium is preferred
Successful completion of security training, including attainment of Security+ certification is preferred