Global Field Quality Performance & Analytics Manager

The overall objective is to provide clear, consistent, and actionable field quality performance and insights globally, enabling leadership to understand trends, identify key drivers, and take actions to improve quality, reduce warranty cost and protect customer satisfaction.

Build and lead a transversal organization responsible for delivering the analytics, reporting, and governance processes needed to track performance across all regions, brands, products and translate data into actionable improvement priorities and execution focus areas.

The Manager, Field Quality Performance & Analytics is accountable for the accuracy and alignment of field quality KPIs globally, and for leading the communication and governance of performance in key forums.

Main Accountabilities:

Deliverables of the function include on‑time and effective delivery of:

• Consolidated field quality performance KPIs and reporting, including months in service quality indicators, total warranty spend and issue trends across all regions, plants, and products
• Standardized reporting and analytics to ensure consistent visibility and interpretation of performance globally
• Clear identification of performance drivers, isolating key contributors by region, plant, product and subsystem
• Actionable insight explaining performance evolution, including what changed, why performance is improving or deteriorating, and expected impact
• A single, aligned global performance narrative used across all governance and leadership forums
• Develop and maintain strong alignment with Regional Quality, Engineering, Supplier Quality, Manufacturing and Aftersales teams to ensure data accuracy, consistency of interpretation, and accountability for performance outcomes.
• Lead and coordinate global performance governance, including:
• Weekly KPI reviews
• Stellantis Leadership Team (SLT) monthly reviews
• Board of Directors reporting
• Ensure performance reporting provides clear visibility on execution gaps, highlighting where actions are insufficient, delayed, or not impacting performance as expected.
• Drive continuous improvement of analytics, reporting tools, and governance processes, improving clarity, efficiency, and decision‑making over time.