GRC - Certified Investigator

Overview:

The Certified Investigator plays a vital role in ensuring compliance with the Office of Developmental Programs (ODP) Incident Management Bulletin and Performance-Based Contracting Metrics. This role is responsible for conducting thorough, timely, and professional investigations while maintaining the highest standards of confidentiality and integrity. Based in Erie, PA, this first-shift position requires a balance of independent work, field-based investigations, and detailed documentation. Candidates will spend approximately 60% of their time in the office and 40% in the field conducting interviews at residential homes, day programs, and other service locations throughout the region. We are seeking an individual who is deadline-driven, organized, and committed to supporting individuals with intellectual and developmental disabilities through a person-centered approach.

What you'll bring:

• The ability to work independently with strong critical thinking and decision-making skills.
• Exceptional organizational and time management abilities.
• Proficiency in written and verbal communication.
• Competence with Microsoft Office Suite and related technology.
• The ability to manage multiple investigations while meeting strict deadlines and performance metrics.
• A commitment to handling sensitive information with discretion, professionalism, and care.
• Strong interviewing, documentation, and problem-solving skills.
• A person-centered mindset and the ability to interact professionally with individuals, families, and staff.

What you'll need:

• An Associate's degree in a Human Services-related field.
• Experience in the intellectual/developmental disabilities field preferred. Relevant personal experience supporting individuals with intellectual and developmental disabilities is also valued.
• Current ODP Certified Investigator certification or the ability to obtain certification within three months of hire.
• Valid driver's license with a clean driving record and the ability to travel throughout the service area as needed.
• Pre-hire Clearances: State Police Criminal Record Check, Child Abuse Clearance, and FBI Clearance (if you have not lived in Pennsylvania for the past two years).

A typical day may include:

• Conducting investigations in alignment with ODP guidelines and Performance-Based Contracting Metrics.
• Gathering evidence, reviewing documentation, and conducting interviews with involved parties.
• Traveling to residential homes, day programs, and other service locations to conduct investigative interviews and collect information.
• Completing HCSIS reports, investigation packets, and supporting documentation in a timely and thorough manner.
• Maintaining Certified Investigator certification and access to the Enterprise Incident Management (EIM) system.
• Providing initial investigation interviews and findings to the Administrative Review team promptly.
• Attending Administrative Review meetings and completing required training.
• Prioritizing multiple active investigations while ensuring all required timelines are met.
• Handling all investigations with professionalism, objectivity, care, and a person-centered approach.

 

Perks with a Purpose 
Our benefits are created with YOU in mind. 

 

Healthcare 
• Highmark Medical and Mental Health 
• Delta Dental and Davis Vision Coverage 

• Health Savings Account/Flexible Spending Accounts 

• Teladoc Virtual Health 
Financial Well-being 
• 401K Retirement Plan with Employer Match   
• On-Demand Pay 
• Employee Referral Bonus Program 
• Student Loan Forgiveness 
• College Scholarship & Tuition Discounts 
• Employee Discounts 
Life & Family Support 
• Company Paid Life Insurance 

• Short & Long-Term Disability Insurance 
• Employee Assistance Program 
• Erie Campus*- discounted on-site weekday childcare 
• Employee discounts for select BNI events and services 

• Generous Paid Time Off  

• Seven Paid Holidays

Who is Barber National Institute?

The Barber National Institute is a non-profit committed to its mission of providing the highest quality services for children and adults with autism, intellectual disabilities or behavioral health challenges and their families. Since our founding in 1952, we have evolved into a multi-faceted organization serving more than 6,200 individuals annually with a wide range of educational, vocational, residential and behavioral health programs.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, protected veteran status, disability or any other legally protected status. If you need an accommodation to apply, please contact HR. EOE

Any consideration of the background check will be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.