Guest Service Associate

Why You’ll Love This Role:

• Be the center of the action in a lively, people-first boutique hotel.
• Build genuine connections with guests from all over the world.
• Work in a positive, supportive environment with growth opportunities.

If you’ve got a knack for hospitality, a passion for service, and a smile that can brighten someone’s day, step up to the front desk at Hotel Lucine—we can’t wait to welcome you to the team.

• Connect with the housekeeping department to ensure guest accommodations are ready
• Mitigate customer complaints as needed
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date