GUEST SERVICE REPRESENTATIVE II - NEXCOM HOSPITALITY GROUP - NAVAL BASE SAN DIEGO - FULL-TIME (35+ HOURS) + BENEFITS

%3Cp%3ECome work for us as a %3Cstrong%3E%3Cu%3EFEDERAL EMPLOYEE%3C/u%3E%3C/strong%3E and help support our mission by providing customers with quality goods and service at a savings and to support quality of life programs for active-duty military, retirees, reservists, and their families.%26nbsp;%3C/p%3E%3Cp%3EBy choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere:%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3EPAID ANNUAL AND SICK LEAVE%3C/li%3E%3Cli%3EMEDICAL/DENTAL INSURANCE%3C/li%3E%3Cli%3EFLEXIBLE SPENDING ACCOUNT%3C/li%3E%3Cli%3EPENSION PLAN%3C/li%3E%3Cli%3E401K SAVINGS PLAN - UP TO 3% MATCH%3C/li%3E%3Cli%3ESHORT TERM DISABILITY/LONG TERM DISABILITY%3C/li%3E%3Cli%3ELIFE INSURANCE%3C/li%3E%3Cli%3EPET INSURANCE%3C/li%3E%3Cli%3ETAX FREE SHOPPING PRIVILEGES%3C/li%3E%3Cli%3EFREE BUS PASSES/FREE PARKING%3C/li%3E%3Cli%3EDISCOUNTED TICKETS AT MWR%3C/li%3E%3Cli%3EACCESS TO NAVY LODGE HOTELS WORLDWIDE%3C/li%3E%3C/ul%3E%3Cp%3EJob Summary:%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3EServes as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise.%26nbsp;%3C/li%3E%3Cli%3EResponsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests.%26nbsp;%3C/li%3E%3Cli%3E%3Cp%3EOvernight shifts are regularly scheduled.%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3EDuties and Responsibilities:%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3Cli%3EMust possess a welcoming manner and positive attitude demonstrate effective communication skills interacts professionally with guests answering questions concerning lodging facilities amenities and provides information about local attractions.%3C/li%3E%3Cli%3EAssists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc.%26nbsp;%3C/li%3E%3Cli%3EGreets and welcomes guests upon sight always maintaining outstanding guest relations.%26nbsp;%3C/li%3E%3Cli%3ERequired to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs no-shows vacations etc. for the overnight shift schedule.%26nbsp;%3C/li%3E%3Cli%3ECompletes all work duties and reports assigned to the shift as required.%26nbsp;%3C/li%3E%3Cli%3ECommunicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention.%26nbsp;%3C/li%3E%3Cli%3EApplies knowledge of standard operating procedures processes and rules governing patron eligibility.%26nbsp;%3C/li%3E%3Cli%3EReceives requests and processes reservations within established guidelines.%26nbsp;%3C/li%3E%3Cli%3EWhen rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area.%26nbsp;%3C/li%3E%3Cli%3EReconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times.%26nbsp;%3C/li%3E%3Cli%3EInteracts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution.%26nbsp;%3C/li%3E%3Cli%3EUtilizes judgment and understanding of policies and procedures to better assist guests.%26nbsp;%3C/li%3E%3Cli%3ERegisters and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary.%26nbsp;%3C/li%3E%3Cli%3EOperates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions.%26nbsp;%3C/li%3E%3Cli%3EResponsible for inventory of all keys and other supplies and or amenities maintained at the front desk.%26nbsp;%3C/li%3E%3Cli%3EKeeps the front desk and lobby area clean and safe.%26nbsp;%3C/li%3E%3Cli%3EResponsible for assigned master key.%3C/li%3E%3Cli%3EProperly logs in and out using key log for record.%26nbsp;%3C/li%3E%3Cli%3EMust report lost key to supervisor immediately for security reasons.%26nbsp;%3C/li%3E%3Cli%3EUtilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests.%3C/li%3E%3Cli%3EVerifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges.%26nbsp;%3C/li%3E%3Cli%3EMay be required to retrieve Lost and Found items and contact guests regarding lost or found items.%26nbsp;%3C/li%3E%3Cli%3ELogs trouble calls in the PMS and ensures the appropriate department is notified.%26nbsp;%3C/li%3E%3Cli%3ERelocates guests to a different room when required.%26nbsp;%3C/li%3E%3Cli%3EOperates POS to record sales from convenience store if applicable.%3C/li%3E%3Cli%3EMay assist in maintaining and stocking adequate supply levels.%26nbsp;%3C/li%3E%3Cli%3EEnsures all wake up calls are handled promptly and properly.%26nbsp;%3C/li%3E%3Cli%3ETypes any miscellaneous memos correspondence required in the course of performing assigned duties.%26nbsp;%3C/li%3E%3Cli%3EEnsures security of all guests is maintained at all times.%3C/li%3E%3Cli%3EExchanges and maintains rotating change fund and daily log of moneys received and deposited.%26nbsp;%3C/li%3E%3Cli%3ESecurely maintains all records and access to guest safety deposit boxes as applicable.%26nbsp;%3C/li%3E%3Cli%3EMay be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports.%26nbsp;%3C/li%3E%3Cli%3EVerifies accuracy of charges for correctness and makes appropriate changes if errors occur.%26nbsp;%3C/li%3E%3Cli%3ECompletes all computer generated reports as assigned and notates any account discrepancies for corrective action by management.%26nbsp;%3C/li%3E%3Cli%3EPrepares Close Bank Report and receipts at the end of each shift in accordance with established procedures.%26nbsp;%3C/li%3E%3Cli%3EPrepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day.%26nbsp;%3C/li%3E%3Cli%3EMay be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar.%26nbsp;%3C/li%3E%3Cli%3EAssist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours.%26nbsp;%3C/li%3E%3Cli%3EEnsures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour.%26nbsp;%3C/li%3E%3Cli%3ERequired to obtain proper food handling certifications as applicable.%26nbsp;%3C/li%3E%3Cli%3EMay be required to assist in laundry facility and issue deliver supplies to guests.%26nbsp;%3C/li%3E%3Cli%3EMay be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties.%26nbsp;%3C/li%3E%3Cli%3EWill be required to work all shifts including weekends and holidays as scheduled.%26nbsp;%3C/li%3E%3Cli%3EMay be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM.%26nbsp;%3C/li%3E%3Cli%3EMay be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements.%26nbsp;%3C/li%3E%3Cli%3EPerforms other duties as assigned%3C/li%3E%3C/ul%3E

GENERAL EXPERIENCE: One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. 

AND 

SPECIALIZED EXPERIENCE: One 1 year progressively responsible experience related to the position to be filled. 

OR 

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Job Details
Primary Location: United States-California-San Diego
Organization: NGIS SAN DIEGO
Pay Range: $21.28 per hour DOE
Schedule: Full-Time (35 + hours)
Unposting Date: Aug 7, 2026, 10:59:00 PM