Guest Services Center Representative

• Provide exceptional customer service by accurately cashing out guests, issuing correct change, and responding to inquiries in a courteous and professional manner. 

• Accurately count, verify, and record assigned funds at the beginning and end of each shift; maintain accountabilities for all transactions. 

• Conduct exchanges with the vault and ensure cash drawers remain balanced, impressed, and compliant with internal controls. 

• Process chip, coin, and financial transactions. 

• Verify and document personal identification for check cashing, cash advances, and other financial transactions. 

• Prepare and complete required regulatory documentation.

• Ensure all transactions follow established security procedures and support a safe environment for guests and team members. 

• Print player cards and manage new/existing accounts in CMS and Leap systems. 

• Verify identification and complete Everi Title 31 related transactions, including check cashing, credit advances, chip cashing, TITO redemption, and marketing cash transactions. 

• Promote current casino events, promotions, and services to enhance the guest experience. 

• Maintain professionalism during high-volume or fast-paced‑ periods while ensuring accuracy and compliance. 

• Perform additional duties or special assignments as required.

• Six months’ cashier or banking experience preferred.

• Read, write, and understand complex instructions and appropriately complete all necessary documentation.  

• Communicate appropriately with all casino customers, casino departments, and fellow team members. 

• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.  

• Must be 21 years of age or older.

• Proficient in English, verbal and written.

• Flexible to work various shifts, weekends, and holidays.

• Ability to complete forms and basic mathematical functions.   

• Knowledge of company policy and procedures, IRS Bank Secrecy Act, and internal controls. 

• Ability to perform assigned duties under frequent time pressure in an interruptive environment.   

• Good communication skills. 

ADDITIONAL REQUIREMENTS