GUEST SERVICES LEAD - HAYNES FURNITURE

Description

Join Our Team & Help Create an Exceptional Customer Experience!

 

Haynes Furniture is seeking a Lead Guest Services Coordinator who is passionate about delivering outstanding service and ensuring every customer has a smooth experience from purchase through delivery and beyond.

 

In this role, you will serve as a key point of contact for customers, assisting with order support, delivery coordination, service scheduling, and problem resolution while maintaining accurate documentation and supporting store operations.

 

What You'll Do

 

•          Provide outstanding customer service from point of sale through delivery and post-delivery support
•          Confirm deliveries and coordinate service appointments with accuracy and professionalism
•          Communicate with customers via phone and email to ensure timely updates and resolution of concerns
•          Open and manage service orders, collect necessary documentation and photos, and partner with Customer Service teams
•          Process exchanges, credits, and warranty claims while maintaining accurate records
•          Balance daily cash and ensure documentation is properly scanned and uploaded into company systems
•          Assist customers with order questions, payments, delivery scheduling, and product support
•           Collaborate with store leadership to resolve issues quickly and efficiently
•          Maintain a professional and positive experience for both internal and external customers

 

What Makes You a Great Fit

 

•          Strong customer service mindset and professional communication skills
•          Ability to multi-task and prioritize in a fast-paced environment
•          Strong attention to detail and problem-solving ability
•          Comfortable working with systems, documentation, and basic math
•          Positive attitude with a team-first approach
•          Ability to adapt and support multiple operational needs
•          Previous customer service or call center experience preferred

 

Requirements

•          Ability to sit, stand, and move throughout the workday
•          Frequent use of computer, phone, scanner, and general office equipment
•          Ability to lift up to 25 lbs occasionally
•          High School Diploma or equivalent required

 

Why Join Haynes Furniture?

At Haynes Furniture and The Dump, we are committed to creating a positive and supportive work environment where associates can grow and succeed. Our team plays an important role in delivering the high-quality service our customers expect.

 

If you enjoy helping customers, solving problems, and being part of a collaborative team, we encourage you to apply!

Summary

 

BENEFITS + PERKS

• Generous paid time off beginning within the first 120 days
• Employee discount on already great deals
• Career growth & supportive leaders
• Medical (High-Deductible plans offer company paid HSA contributions)
•  Vision, Dental, company paid basic and Supplemental Life Insurance, Dependent Life Insurance
• Short Term and Long-Term Disability plans
• Legal Resources Plan and Flexible Spending Accounts
• 401(k) retirement plan/company contribution

 

About the Company

 

Haynes Furniture and The Dump is a fourth-generation, family-owned company founded in Norfolk, Virginia in 1898. For more than 125 years, we’ve remained committed to delivering exceptional value, quality, and service. What began as a single store has grown into one of the nation’s largest home furnishings retailers, with locations across Virginia, Georgia, Illinois, Texas, and Arizona.

 

Our Values: Respect. Quality. Grit. Growth.

Our Purpose: Inspire Ourselves & Community to Never Settle on Quality, Value & Service

Our Mission: To Become the Most Trusted Furniture Company.  

 

Equal Employment Opportunity

Haynes Furniture and The Dump is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors.