Guest Services & Night Audit Associate - President Abraham Lincoln Springfield DoubleTree Hotel

%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-outline-level:1;text-align:center;%22%3E%3Cspan style=%22height:218px;left:0px;margin-left:37px;margin-top:247px;mso-ignore:vglayout;position:absolute;text-align:start;width:326px;z-index:251659264;%22%3E%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EThe President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel is looking for a Guest Service Agent to join their team!%26nbsp; This 310 room property is located just a short walk from Bank of Springfield Center and Abraham Lincoln Presidential Museum and Library. Illinois State Museum, Knights Action Park, and Abraham Lincoln Capital Airport are less than 15 minutes%27 drive away.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E%3Cstrong%3EShift Pattern: %3C/strong%3EThis is a full-time position which requires full availability to work varying shifts across weekdays, weekends and holidays.%26nbsp;%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E%3Cstrong%3EPay Rate: %3C/strong%3E%2416.50 per hour%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E%3Co:p%3E %3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E%3Cstrong%3EThe Benefits:%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EAccess to your pay when you need it through DailyPay%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EMedical Insurance Coverage - for you and your family%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EMental Health Resources%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EBest-in-Class Paid Time Off (PTO)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EThe Go Hilton travel discount program%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3ESupportive parental leave%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EMatching 401(k)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EDebt-free education:%26nbsp; Access to a wide variety of educational credentials (ex. college degrees, high school com, literacy, professional certificates and more)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3ECareer growth and development%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3ETeam Member Resource Groups%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3ERecognition and rewards programs%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.5in;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E*Available benefits may vary depending upon property-specific terms and conditions of employment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EThe Guest Services %26amp; Night Audit Associate is responsible for delivering exceptional guest experiences while ensuring accurate financial reporting during overnight hours. This hybrid role combines front desk operations such as greeting, registering, and assisting guests with night audit responsibilities, including posting and balancing daily transactions to maintain the hotel’s financial integrity.%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cstrong%3EWhat will I be doing?%3C/strong%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EAs a Guest Services Agent, %26amp; Night Audit Associate you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel%27s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EGuest Services Responsibilities:%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EGreet guests and complete the check-in process, including verifying information, assigning rooms, issuing keys, and promoting hotel services.%3Cbr%3EAssist guests with check-out, ensuring accurate billing and processing of payments (cash, credit/debit cards, gift certificates).%3Cbr%3EProvide information on hotel amenities, local attractions, and promotions; respond promptly to guest inquiries.%3Cbr%3EUtilize up-selling techniques to maximize occupancy and revenue.%3Cbr%3EHandle guest complaints professionally, research issues, and resolve concerns to ensure satisfaction.%3Cbr%3EReceive, input, and relay messages accurately.%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3ENight Audit Responsibilities:%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EAudit, post, and balance daily financial transactions for all hotel departments.%3Cbr%3EVerify and reconcile room charges, taxes, and other revenue streams.%3Cbr%3EPrepare and distribute daily reports for management review.%3Cbr%3EEnsure compliance with accounting standards and hotel policies.%3Cbr%3EMonitor and maintain accurate records of cash and credit transactions.%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EGeneral:%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EMaintain a high level of professionalism and hospitality at all times.%3Cbr%3EFollow safety, security, and confidentiality procedures.%3C/p%3E
%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;mso-outline-level:1;text-align:center;%22%3E%3Cspan style=%22height:218px;left:0px;margin-left:37px;margin-top:247px;mso-ignore:vglayout;position:absolute;text-align:start;width:326px;z-index:251659264;%22%3E%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EThe President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel is looking for a Guest Service Agent to join their team!%26nbsp; This 310 room property is located just a short walk from Bank of Springfield Center and Abraham Lincoln Presidential Museum and Library. Illinois State Museum, Knights Action Park, and Abraham Lincoln Capital Airport are less than 15 minutes%27 drive away.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E%3Cstrong%3EShift Pattern: %3C/strong%3EThis is a full-time position which requires full availability to work varying shifts across weekdays, weekends and holidays.%26nbsp;%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E%3Cstrong%3EPay Rate: %3C/strong%3E%2416.50 per hour%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%27Arial%27,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E%3Cstrong%3EThe Benefits:%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EAccess to your pay when you need it through DailyPay%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EMedical Insurance Coverage - for you and your family%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EMental Health Resources%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EBest-in-Class Paid Time Off (PTO)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EThe Go Hilton travel discount program%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3ESupportive parental leave%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EMatching 401(k)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3EDebt-free education:%26nbsp; Access to a wide variety of educational credentials (ex. college degrees, high school com, literacy, professional certificates and more)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3ECareer growth and development%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3ETeam Member Resource Groups%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3ERecognition and rewards programs%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22margin-left:.5in;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27,serif;font-size:12.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%27Times New Roman%27;mso-ligatures:none;%22%3E*Available benefits may vary depending upon property-specific terms and conditions of employment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EThe Guest Services %26amp; Night Audit Associate is responsible for delivering exceptional guest experiences while ensuring accurate financial reporting during overnight hours. This hybrid role combines front desk operations such as greeting, registering, and assisting guests with night audit responsibilities, including posting and balancing daily transactions to maintain the hotel’s financial integrity.%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cstrong%3EWhat will I be doing?%3C/strong%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EAs a Guest Services Agent, %26amp; Night Audit Associate you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel%27s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EGuest Services Responsibilities:%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EGreet guests and complete the check-in process, including verifying information, assigning rooms, issuing keys, and promoting hotel services.%3Cbr%3EAssist guests with check-out, ensuring accurate billing and processing of payments (cash, credit/debit cards, gift certificates).%3Cbr%3EProvide information on hotel amenities, local attractions, and promotions; respond promptly to guest inquiries.%3Cbr%3EUtilize up-selling techniques to maximize occupancy and revenue.%3Cbr%3EHandle guest complaints professionally, research issues, and resolve concerns to ensure satisfaction.%3Cbr%3EReceive, input, and relay messages accurately.%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3ENight Audit Responsibilities:%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EAudit, post, and balance daily financial transactions for all hotel departments.%3Cbr%3EVerify and reconcile room charges, taxes, and other revenue streams.%3Cbr%3EPrepare and distribute daily reports for management review.%3Cbr%3EEnsure compliance with accounting standards and hotel policies.%3Cbr%3EMonitor and maintain accurate records of cash and credit transactions.%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EGeneral:%3C/p%3E%3Cp style=%22font-family:Arial;%22%3EMaintain a high level of professionalism and hospitality at all times.%3Cbr%3EFollow safety, security, and confidentiality procedures.%3C/p%3E