Guest Services Supervisor | Part-Time | Pan American Center

Under supervision by the Event Operations Manager, the Guest Services Supervisor will perform various duties in connection with scheduled events. Duties will vary between facility and events. This is a position that is usually scheduled to work after normal business hours.

This role pays an hourly rate of $17.50

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 30, 2026.

• Serve as an extension of the Event Manager during scheduled events
• Supervising and coordinate placement of Guest Services Attendants during an assigned event
• Works in conjunction with other Guest Services Supervisors
• Serves as the first line for patron complaints and Guest Services Attendant concerns/issues
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats
• Assist with last-minute pre-event needs, such as setting-up, decorating, finding materials, etc.
• Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students and groups
• Work extended and/or irregular hours, including nights, weekends and holidays as needed
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment

• High school diploma or G.E.D. 
• 1-2 years related experience and/or training; or an equivalent combination of education and experience
• Demonstrate exceptional skills in customer relations, communications and problem-solving
• Follow oral and written instructions and communicate effectively with other in both oral and written form
• Work independently, exercising judgment and initiative
• Remain flexible and adjust to situations as they occur
• Must be able to move around the facility and stand for extended periods during events
• Comfortable working inside or outside of the building, as needed by events
• Must be able to lift and/or move heavy objects and stoop as needed