Health IT - Principal Trainer

 Health IT Training and Education is responsible for all aspects of the electronic health record, including but not limited to Epic/Apex training for UCSF Health hospitals, practices, affiliates, and community partners. The Principal Trainer will collaborate with the Epic/Apex application teams, informatics, and clinical/business operations to provide training support to various end users, including front-end users, revenue cycle, physicians, nurses, and other users. This position will focus on educating and supporting practices with the Health Technology application, including but not limited to Epic/Apex. Apply skills as a seasoned clinical applications professional to develop, document, train, implement, and support best practice standard work to improve the use of Apex/Epic and third-party systems. Provides excellent customer service to end users, tracks issues, and follows up as appropriate. Principal Trainer will work at multiple locations, including UCSF Health San Francisco and Benioff Children’s Hospitals-Oakland and San Francisco, UCSF campus, and community affiliate partners. 

An essential component of these key responsibilities is the ability to manage multiple competing priorities while meeting all program deadlines. As training will be role-based, Principal Trainers must have experience with or the capacity to quickly understand clinical, procedural, and administrative workflows and related policies/procedures. 

Principal Trainers must achieve certification within twelve months of hire and support a variety of APeX/Epic applications, as well as integrated Health IT technologies.

Department Overview 

Health IT is responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, and affiliates partners. This includes the electronic health record (Apex/Epic), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately ninety-five other software applications involved in patient care and operations.

All team members are expected to embody and uphold the Health IT culture and core values.

People First: Our work enhances patient health and family well-being by empowering providers and staff with robust, innovative technology solutions. Health IT supports UCSF Health in delivering leading-edge care, advancing medical education, and ensuring the organization’s long-term sustainability. We approach challenges with creativity, collaboration, and a commitment to excellence. We prioritize innovation, connection, and appreciation and when bold action is needed, we deliver.

Health IT Core Values include:  

• Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.
• Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.
• Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, 
• exhibits bias-to-action and avoids analysis paralysis.
• Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.
• Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization. 

REQUIRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• Epic certification completed within 12 months of start date
• 3 – 5 years of relevant experience
• Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.