Hospitality Team Member (Front of House)

Position Summary

The Chick-fil-A Hospitality Team Member (Front of House) is responsible for delivering exceptional guest experiences by providing fast, friendly, and accurate service. This role represents the Chick-fil-A brand by demonstrating care, teamwork, and professionalism in every guest interaction.

Schedule: Flexible shifts including mornings, evenings, weekends, and holidays.

Essential Job Functions

The following are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Greet guests and provide friendly, attentive service
• Take customer orders accurately using POS systems
• Handle cash, credit, and mobile payments
• Prepare beverages, desserts, and condiments
• Assemble and deliver orders quickly and accurately
• Maintain cleanliness of dining room, restrooms, and front counter
• Assist guests with questions, menu options, and special requests
• Follow food safety, sanitation, and company policies
• Work collaboratively with kitchen and leadership teams

Physical Requirements (ADA Compliant)

• Stand and walk for extended periods
• Lift up to 25 lbs with or without reasonable accommodation
• Bend, reach, and move throughout the restaurant
• Work in a fast-paced, noisy environment

Qualifications

• Must be at least 16 years old (or meet state minimum age requirements)
• Authorized to work in the U.S.
• Reliable transportation
• Ability to work in a team-oriented environment
• No experience required — paid training provided

Compensation & Benefits

• Competitive hourly pay
• Flexible scheduling
• Paid training
• Free meals
• Scholarship opportunities
• Leadership development and advancement opportunities
• Closed on Sunday

Equal Employment Opportunity Statement

Chick-fil-A Westborough is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected status under federal, state, or local law.

Pay Transparency Notice (MA Compliant)

This posting includes the expected pay range in compliance with Massachusetts Pay Transparency Law. Actual pay will be based on experience, availability, and performance.

Employment Eligibility

Employment is contingent upon verification of identity and authorization to work in the United States as required by federal law.

Requirements

• Strong Communication skills, with a focus on delivering a friendly and remarkable customer experience
• Ability to multi-task
• High level attention to detail
• Ability to stand for extended periods of time & lift up to 25lbs
• Prior customer service experience
• Strong team player with can-do attitude