Host/Hostess

Position Summary 

As a Host/Hostess, your responsibilities include greeting and seating guests, managing reservations, and providing information about menu offerings and special promotions. Hosts also coordinate with servers and kitchen staff to ensure smooth dining experiences and handle guest inquiries and concerns. Excellent communication, customer service, and organizational skills are essential for success in this role. 

Essential Functions 

• Welcome and seat guests upon arrival at food and beverage restaurants and outlets. 
• Seat guests according to rotation and service levels. 
• Present menus and share knowledge of food and beverage offerings. 
• Complete opening duties as assigned, including checking quality and quantity of all food and beverage stock and supplies using checklist. 
• Set up the station according to service standards. 
• Set up all condiments, supplies, food and beverages according to standards. 
• Ensure a sufficient supply of all supplies and tools. 
• Ensure cleanliness, condition of host stand, and of assigned station and service areas. 
• Set upside stations with supplies and equipment. 
• Assist guests with to go orders. 
• Assist guests with retail and package purchases. 
• Stock service stations. 
• Anticipate Guests’ needs, respond promptly and acknowledge all Guests, however busy. 
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. 
• Clean and wipe down food and beverage areas immediately in workstation and after Guest departs. 
• Complete closing duties and reports as assigned and leave duty after reporting to supervisor or Manager on Duty. 
• Must be TIPS and Food Safety certified as required. 
• Follow 4 Keys service standards, standard operation procedures, and safety standards. 
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations. 
• Follow safety and security procedures. 
• Work cohesively with co-workers and all departments as part of a team. 
• Adhere to attendance and reliability standards. 
• Follow all additional duties as assigned by management. 

Skills and Abilities 

• Understand the mission, vision, and goals of the hotel. 
• Must be able to prioritize and work efficiently with limited supervision. 
• Must be detail oriented and able to multi-task efficiently. 
• Must be able to speak, understand, and communicate the primary language(s) used in the workplace. 
• Must possess excellent communication, follow-up, and organizational skills. 
• Must have the ability to push, pull, bend, squat, and lift on a regular basis. 
• Use of Personal Protective Equipment (PPE) as needed for duty assigned and with use of required tools and equipment. 
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up. 
• Be a clear thinker, remaining calm and resolving problems using good judgment. 
• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team. 
• Knowledgeable and ensure compliance of all state food safety guidelines. 

Job Qualifications/Requirements 

Education: High School Diploma or GED equivalence required 

Experience: Minimum of 6 months’ experience in hotels, banquets, or events 

Additional: Will be required to work flexible scheduled shifts based on business needs 

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation 
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel