Host/Hostess - The Reserve (Harrah's Joliet)

• Responsible for key security by properly adhering to key checkout procedures.
• Warmly greet and acknowledge all guests upon arrival, using their first and/or last name when appropriate to provide a personalized experience.
• Manage reservations, waitlists, and guest seating while maintaining an efficient flow of the dining room.
• Escort guests to their tables, present menus, and ensure they are comfortably seated.
• Provide guests with accurate information regarding menu offerings, daily specials, promotions, and restaurant amenities.
• Coordinate with managers, servers, and kitchen staff to ensure timely seating and exceptional guest service.
• Monitor table availability and communicate seating updates to maximize dining room efficiency.
• Respond professionally to guest questions, concerns, and special requests, escalating issues to management when necessary.
• Maintain a clean, organized, and welcoming host stand and entrance area at all times.
• Thank guests sincerely as they depart and invite them to return, ensuring a memorable first and last impression.
• Completes all other duties as assigned.

• High School diploma or equivalent required.
• Must possess a positive attitude and demonstrate effective teamwork skills.
• Must be 18 years of age or older
• Previous restaurant hosting experience is required, preferably in a steakhouse or fine dining setting; cash handling experience is preferred.
• Neat and clean appearance.
• Exceptional communication, interpersonal, and customer service skills.
• Must be punctual, have good work ethics, and be a reliable person with a can-do positive attitude.
• Must be flexible with schedule to work holidays and weekends.

ADDITONAL REQUIREMENTS:  

• Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. 
• The position requires 90% standing and 10% walking. 
• Requires some pushing and twisting. 
• Requires some bending, kneeling, climbing, stooping, and frequent reaching above and below shoulders. 
• Must be able to work in areas containing secondary smoke.
• Must be able to respond to touch, speech, smell, aural and visual cues. 
• Fast-paced environment involving constant public contact. 
• Must be able to stand and exert fast-paced mobility for long periods of time.

Compensation & Benefits: 

• $16.00 per hour. 
• Employment Type –Part Time

Shift Details:

• Swing Shift: 3:00 pm -11:30 pm (Thursday – Sunday)

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

Benefits Package:

• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team