Hotel Room Service | Part Time | Saturday & Monday AM

Department Overview:

Welcome to The Madison Concourse Hotel and Governor’s Club. With our location right in the heart of Madison, near State Capitol, State Street, Overture Center, lakes, University of Wisconsin campus and Monona Terrace Convention Center, it’s easy to see why we are Madison’s hotel.

Our staying power is confirmed by our long-standing dedication to being downtown Madison’s premier hotel and we are proud to be one of the nation’s most successful independent hotels. We offer our guests a special Madison experience through our distinctive customer focus and perfect location that cannot be found at a chain hotel.

Anticipated Hours Per Week

15

Schedule:

This position is Part Time on Saturday and Monday mornings from 6:45am-2pm, with potential for additional shifts throughout the week.

Salary/Wage Range:

Hourly $16.00 to $21.00

Number Of Positions

1

Position Summary/Job Duties:

Our beautiful hotel is currently searching for a dedicated and detail-oriented Room Service Attendant to join our team! In this role, you will be responsible for delivering high-quality food and beverage to guest rooms, ensuring our valued guests have an enjoyable in-room dining experience. The ideal candidate will have excellent communication and customer service skills. . This position is Part Time on Saturday and Monday mornings from 6:45am-2pm, with potential for additional shifts throughout the week. Base + tips averaging $16-$21/hr.

If you are a reliable and friendly individual who enjoys working in a dynamic environment, this may be the perfect opportunity for you!

Your responsibilities include:

• Taking guest food and beverage orders over the phone
• Understanding all menu items, their garnishes, contents and preparation methods and be able to confidently relay this information to a guest
• Delivering meals and beverages to guest rooms in a timely and courteous manner
• Monitoring and restocking inventory, as well as ensuring cleanliness and sanitation of service areas
• Upselling and offering additional menu items to guests (pairings, desserts, etc.)
• Picking up room service trays in guest hallways
• Adhering to established policies and procedures, as well as food and beverage standards
• Providing exceptional service to guests, addressing and resolving any issues or concerns as necessary
• Other duties as assigned

Benefits

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking underground
• Free employee meal every shift
• Discounted hotel rooms
• Discounts at Circ and Starbucks
• 401-K matching retirement plan
• Paid time off
• $1,000 employee referral bonus
• Pet Insurance available to all employees
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!

Full time positions also offer:

• A rich Quartz health insurance plan
• Delta Dental insurance
• Vision insurance
• Company-paid basic life insurance and short term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state and local laws.

Qualified applicants must be able to complete a pre-employment drug test and background check. The Madison Concourse Hotel is a drug-free workplace.

Qualifications:

Prior customer service experience helpful

Application Instructions:

Applications are accepted online at https://www.concoursehotel.com/careers

Contact:

Org: The Madison Concourse Hotel and Governor's Club
Contact: Amanda Sinclair
Web: www.concoursehotel.com
Email: [email protected]