Hotel Rooms Controller (Horseshoe Bossier) Grave Shift

• Ability to work as a Front Desk Clerk as needed based on business demands.
• Ensures that guest needs and special requests are met.
• Invokes service recovery when appropriate.
• Maximizes use of customer service skills.
• Prepares daily agenda (upgrading, sales/junket groups, etc.)
• Answers all phone calls directed to the Front Office.
• Attends Housekeeping pre-shift to communicate information regarding groups, VIP guests, special requests, etc.
• Checks numbers for the day and post for the staff and to give to supervisors for pre-shift meetings.
• Checks status of “out of order” rooms.
• Responsible for placing all guest requests to the housekeeping department, documenting the request, & guest follow up.
• Completes any back-to-back reservation extensions.
• Completes all express checkout and due out.
• Checks in all unassigned rooms, makes keys, and gives key packets to Supervisor to bring to the front desk for customer pick-up.
• Reviews Sales group resumes, and blocks rooms based on special requests, etc.
• Runs and resolves the over credit report.
• Runs and resolves the non-zero report.
• Runs and completes Rooms Revenue Potential and Manual overrides.
• Pre-assigns all hotel special requests.
• Promotes and maintains constant communication between all departments.
• Receives all calls for rooms that need repair.
• Notifies facilities, places “room out of order” signage, and follows through until repair is completed and room is available for occupancy.
• Cancels all non-guaranteed reservations at 6 PM (options on the main menu).
• Balances room inventory one day in advance.
• Calls around area for room availability and rates.

• High school diploma or equivalent and two years’ experience in a position with direct guest contact required. 

• Ability to read, write, speak, and understand English.
• Ability to coordinate multiple tasks simultaneously.
• Ability to work with a flexible schedule.
• Must perform duties with a sense of urgency.
• Excellent oral and written skills.

• Must be able to work any day of the week and any shift.

   

ADDITIONAL REQUIREMENTS

• Must be able to stand and walk for long periods of time.
• Must be able to lift and carry upwards of five pounds.
• Able to bend, reach, kneel, twist and grip items. 
• Must be able to respond to visual and aural cues.
• Must present a well-groomed appearance.
• Must be able to maneuver throughout hotel and casino, including up and down stairs.