Housekeeping Clerk- Full Time (Harrah's Ak-Chin Casino)

Answer incoming calls from both guests and internal departments with a warm friendly greeting.

Logs, all incoming calls.

Dispatch guest requests to Housekeeping personnel.

Must be able to work under a variety of stressful situations.

Adheres to departmental and company rules, regulations, policies and procedures.

Meets the attendance guidelines of the job and adheres to departmental and company policies.

Files invoices and other departmental paperwork.

Must be able to complete work assignments with little direct supervision.

May be required to perform the duties of GRA’s, Housepersons, or Pool Attendants

Acknowledges and responds to customers (internal and external) immediately.

Answers questions about Harrah’s Ak-Chin Casino facilities and services.

Accurately maintains a lost and found logbook and facility.

Responsible for documenting and dispersing lost and found items.

Prepares work orders and tracks to completion.

Must be able to clean rooms as needed and perform all related responsibilities.  See Room Attendant job description.

Performs other job-related duties as assigned by manager.

Orders supply for housekeeping on a weekly basis as needed and partner with Purchasing department in managing and ordering supplies.

Monitor and track cleaning of comforters and responsible wash, dry and fold of all linen.

Processes end-of-day reports

Individuals must be highly motivated and self-directed 

Must have strong written and verbal communication skills 

Excellent interpersonal, customer service, team-building and problem-solving skills required 

Computer knowledge to include Word and Excel is preferred 

Must be able to speak, write, read and understand English 

Must have the ability to calmly handle stressful situations and be willing to work any day and any shift

Must present a well-groomed appearance

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Must possess passion towards customer service and desire to create a pleasant environment for guests and colleagues

Must be able to maneuver to all areas of the casino including up and down stairs and reach above shoulder level. 

Must be able to stand, stoop, twist, reach, kneel, grip and bend in the execution of normal duties. 

Must be able to read, write, speak and understand English. 

Must be able to push, pull and lift weight up to 75 pounds (proper training techniques for lifting will be provided). 

Must be able to spend majority of shift sitting at a desk

Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke 

Must be able to work at a fast pace, efficiently. 

Must be able to respond to visual, olfactory and aural cues. 

Must be able to operate in mentally and physically stressful situations

Must be able to work a flexible schedule including weekends, evenings and holidays

Must be able to manage several tasks at once 

Ability to interact effectively with co-workers. 

Must have a pleasant service voice