Housekeeping Dispatcher

• Must process proper telephone and 2-way radio etiquette and the ability to prioritize multiple tasks at once.  

• Works closely with Room Inventory clerks and properly dispatches errands per guest requests.  

• Coordinates and assign rooms for cleaning and continuously monitor and update room status.  

• Maybe assigned to assist with receiving and distributing found property from hotel guestrooms.  

• Assignment includes accurately logging entries into logbook and properly placing found property in designated storage locations.  

• Verifying room status, updating the status of departing rooms, and recording "Do Not Disturb" rooms.   

• Scheduling staff based on occupancy levels and PTOs.  

• Communicating with the front office and floor managers to verify room status  

• Coordinating the efforts of housekeeping, engineering, front office, and laundry  

• Reviews Occupancy Forecast twice daily.  

• Maintains Files of housekeeping assignments  

• Maintains Dispatch area organized and sanitized.  

• Delegate guest requests to the supervisors, inspector and management based on level of priority.  

• Maintain Employee Call Out Log  

• Ensure the pass down is completed for shift change  

• Additional duties as assigned. 

• HS diploma or GED.  

• Casino/Hotel experience preferred.  

• Experience within an upscale hotel preferred.  

• Work requires a minimum of 6 months’ experience.   

• Prior experience as a Room Attendant preferred but not required.  

• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed.  

• Ability to plan, organize, and complete work; take initiative logically and independently.  

• Must be able to get along well with co-workers. Possess well-developed interpersonal skills  

• Must possess good written and verbal communication skills and be able to read, write fluently in English  

• Previous computer and customer service experience is preferred.  

• Receive instructions and hear inquiries from guests, clients, or staff.  

• Ability to remain alert throughout the duration of shift and remain calm during emergency situations.  

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.  

Wage: $17.25 per hour

ADDITIONAL REQUIREMENTS 

• Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium for an extended period.  

• Work requires ability to work from a standing position for extended periods of time.  

• Must be able to lift and carry upwards to 25 pounds.   

• Must be self-motivated and able to handle more than one function at a time by being well organized.   

• Handle sensitive situations relating to staff and guest problems, in a timely manner  

• Read, write, speak, and understand English.   

• Operate in mentally and physically stressful situations.   

• Respond to visual and aural cues  

• Work in cold & hot temperatures  

• Possibly be exposed to secondhand smoke