Housekeeping Supervisor - Courtyard Fort Worth Alliance

Why Work at Courtyard Fort Worth at Alliance Town Center?

At Courtyard Fort Worth at Alliance Town Center, we bring modern comfort, genuine hospitality, and Texas warmth together in one of Fort Worth’s fastest-growing areas. Located near the Alliance business district, shopping, dining, and local attractions, our hotel offers a welcoming environment for both business and leisure travelers. Curators at Courtyard Fort Worth Alliance enjoy being part of a supportive, guest-focused team where every stay is an opportunity to create meaningful moments and deliver hospitality with heart.

HOUSEKEEPING SUPERVISOR

DEPARTMENT: Housekeeping / Rooms Division
REPORTS TO: Housekeeping Manager
STATUS: Non-Exempt

POSITION SUMMARY
The Housekeeping Supervisor oversees daily housekeeping operations to ensure cleanliness, safety, and quality standards are consistently met. This role supervises housekeeping staff, conducts inspections, supports training efforts, and ensures compliance with company policies and applicable health and safety regulations.

PRIMARY JOB DUTIES

• Assist Director of Housekeeping in his/her absence to facilitate all aspects of daily housekeeping operations and provide feedback on staff performance to the Director of Housekeeping
• Assist in determining specific work assignments for room attendants and support staff according to staffing guides and occupancy levels; distribute assignments and make necessary changes during the shift
• Ensure an attractive and clean facility for guests in rooms and all public areas, including offices and supply closets
• Monitor the progress of housekeeping associates each day to ensure associates are adequately trained, familiar with company policies and procedures, meeting cleaning standards, completing work in a timely manner, and are comfortable in their roles
• Ensure all housekeeping associates are clocking in properly in the time and attendance system and in uniform each workday
• Assist in keeping payroll budgets for housekeeping associates in line with the departmental budget and report daily and weekly reports accurately
• Ensure employees have received quality control training as needed and enforce correct use of chemicals and equipment as trained; check all cleaning aids and equipment to ensure compliance with hotel safety guidelines
• Schedule daily special cleaning projects for room attendants and inspectors
• Coordinate linen handling including daily inventory and sorting, weekly and monthly inventories, clean linen distribution, soiled linen collection, storage room organization and security, and proper cart loading and security
• Ensure that ready rooms are being reported to the front desk by 10:00 AM and continuously throughout the day, with all rooms reported by 4:00 PM
• Comply with and ensure compliance with key security procedures
• Ensure housekeeping requests from guests or management are responded to in a timely, efficient, and friendly manner
• May perform duties of Housekeeper if staffing levels are inadequate

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma or equivalent required
• Proficient computer skills; experience with Word and Excel is a plus
• Previous housekeeping and supervisory experience required
• Strong guest service aptitude with a positive attitude
• Ability to work a flexible schedule including weekends and holidays

PHYSICAL DEMANDS

• Must wear required personal protective equipment per job responsibilities

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.