Human Resources Assistant (Benefits)

Other

Duties

This position is located in the Talent Payroll, Benefits and Retirement Section, Talent Services and Systems Division, Human Capital Directorate, Chief Operating Officer. The incumbent performs generalist duties related to HR and its servicing of the Library of Congress. Duties relate to the areas of interpreting and applying a variety of guidelines and/or regulations, utilizing computer technology and software applications, and interacting collaboratively with HCD staff in a team environment and with Library employees. Provide HR services by communicating in writing and responding to service requests and questions, emails, and other communication tools such as presentations and Word documents. Understanding the application of customer service principles is critical. The incumbent will be trained on reviewing and processing the full range of personnel/pay actions. Will be trained on researching and applying applicable laws and regulations and establishing and maintaining employee Official Personnel Folders (OPFs) and Employee Performance Files. Also, will be trained on verifying employment and employee information requested by managers, informing operating personnel of regulations and administrative procedures governing the use of files and personnel records as well as forwarding personnel records to the National Federal Records Center as needed. The incumbent will be trained on serving as a troubleshooter and resource person for various personnel processing questions, assisting in completing required employment forms, providing information to new employees on benefit coverage and enrollment, and agency services and procedures, etc. The incumbent will be trained in providing information on the basic features of employee benefit programs assisting employees in completing necessary forms to start, change, or cancel enrollment, and how to seek general information pertaining to retirement, life insurance, health benefits, leave benefits, and other benefits programs. The incumbent will be trained on performing the full range of clerical support for HR tasks including requests for missing information from the submitting offices, compiling reports, and assisting with arrangements for events and ceremonies.

Requirements

Conditions of Employment Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Knowledge of federal employee benefit programs to provide support.** Ability to provide customer service while exercising judgment and discretion.** Attention to detail.** Ability to utilize computer technology and software applications. Ability to interpret and apply a variety of guidelines and/or regulations. Ability to communicate in writing. Ability to communicate effectively other than in writing.

Other Information

The position description number for this position is 139513. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area. This is a non-supervisory, non-bargaining unit position. Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement. Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade. The Library of Congress is an equal opportunity employer. Applicants must submit a complete application package that is received by the closing date of this announcement. Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see: Vetting Process This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email [email protected]. The decision on granting reasonable accommodation will be determined on a case-by-case basis. The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement. Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement. The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit. Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.