Human Resources Coordinator

About Us:

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role:

The HR Coordinator provides administrative and operational support across a variety of Human Resources functions, including payroll support, HR systems, service portal activity, employee programs, compliance, and general HR administration. This role is responsible for helping ensure HR processes are completed accurately, timely, and in accordance with company policies and procedures while supporting a positive employee experience through collaboration with HR, payroll, IT, managers, and external partners.

Schedule: Monday – Friday; 8:00 AM – 5:00 PM

Minimum Qualifications:

Experience/Education:

• Associate’s degree in Human Resources, Business Administration, or a related field
• 1 year of experience in Human Resources, payroll support, administrative support, or related office operations
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

Essential Functions:

• Prepares employment verifications, HR letters, and other standard employee documentation in a timely and accurate manner.
• Processes weekly HR data changes impacting payroll and employee records, including preparation and submission of payroll-related files, as needed.
• Serves as backup payroll processor to support timely and accurate payroll administration.
• Monitors and responds to HR Service Portal requests, including daily ticket triage, reassignment, and follow-up.
• Tracks, maintains, and reports HR Service Portal metrics and customer satisfaction data.
• Serves as liaison between Human Resources and Information Technology to support system updates, issue resolution, and process improvements.
• Coordinates administrative support for employee recognition and rewards programs, including funding, tracking, communications, and distribution activities.
• Supports compliance-related activities, including wage notices, state wage audits, labor law poster coordination, and compliance requirements for new locations.
• Provides administrative support for Human Resources programs, including Workers’ Compensation, 401(k), and document management processes.
• Maintains accurate HR records and ensures timely communication, documentation, and follow-up across assigned HR functions and programs.

About the Benefits:

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

Patient Advocacy Statement:

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive. 

Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

OTHER

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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