Human Resources Coordinator (TN, Nashville)

The People Operations Coordinator will be entrusted with the task of upholding M Street’s strategy and vision by delivering a positive experience for our team members and guests. Responsible for the administration of day-to-day human resource tasks, the People Operations Coordinator will welcome and onboard new hires, and work with other People Team members to complete projects. Reporting to the Director of People Operations, the People Operations Coordinator will be a crucial member of the People Operations Team and maintain close communication with the concept leaders daily.

 

Every day, we are able to combine our personal passions for service with our professional passion for being an industry leader, pushing boundaries, leading innovation, and together thriving. We want visionaries… we want passion… we want energy… we want leaders.

 

Key Responsibilities:

Hospitality

• Positive, welcoming, sincere - engage Guests and unique individuals and valued members of our community

• Expertly performs the role of “Ambassador” and “Experience Guide”

• Prioritizes the experience of the Guest over personal motivations/interests

• Identifies and executes the “hospitality value add” opportunities

Professionalism

• Arrives prior to scheduled time in perfect uniform/appearance standard compliance

• Focused on performance, productivity and teamwork for the entirety of the shift, start to finish

• Avoids unproductive complaining and negative attitude to managers and teammates - a toxic presence

• Poise under pressure and pace - “Stage Presence”

• Comprehends, masters, and promotes all team standards and policies as a team leader, and promoter of our mission

Teamwork

• Demonstrates a team-first mindset, versus a “mercenary maverick”

• Sets up the team for success with strong execution of opening, running, and closing duties

• Communicates to leadership and teammates when help/assistance is needed

• Seeks to provide help/assistance to teammates (across job functions)

• Provides and receives feedback to and from teammates and leadership team in a positive, professional manner

• Mentors and supports teammates that possess the opportunity for improvement

Leadership Skills

• Aligns with the organization’s vision and strategy

• Strong and clear communicator

• Champions new ideas with passion and conviction

• Reinforces organizational culture through aspirational behaviors, possibilities v. limitations

• Strong change champion who offers feedback, then moves forward with the execution

• Works constructively and calmly under stress and pressure, and keeps others calm by doing so

• Responds resourcefully to changing demands and challenges

• A solution provider – not just a problem articulator

 

Technical Skills

• Working knowledge of HRIS

• Screen and review applications received through multiple platforms. Identify qualified candidates and reach out to schedule interviews

• Schedule interviews with candidates and applicable leaders

• Send welcome emails and onboarding information to new hires

• Assist in the onboarding process for new Team Members

• Track and schedule all training and skill outs

• Assist with updating training materials

• Assist with grading training assessments

• Organize and assist with Team Member engagement birthday and anniversary celebrations

• Update all acquisition and talent development trackers and scorecards

• Maintains all files, electronic and physical, in adherence to record-keeping laws

• Makes photocopies; mails, scans and emails documents; and performs other administrative functions.

• Files documents into appropriate employee files.

• Processes mail

• Shifts priorities with speed and confidence

 

Lightbulb Mindset:

• Seeks to continually improve, to master functions and knowledge; relishes new challenges; embraces innovation; seizes opportunities to expand and sharpen personal/professional skill set; possesses a growth mindset

• Embraces the tremendous dignity and honor of serving and connecting with the individuals of our community as our meaningful purpose, and the mission of the team

• Holds oneself, teammates, and leadership team to the highest level of accountability

 

Compensation: Starting at $20/hr