Human Resources Front Office Lead

Compensation and Benefits:

• Compensation: Starting wage $20.00 - $21.00, adjusted based on experience
• Benefits: Full-time, year-round, benefited position including:
  • Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
  • 401(k) retirement plan (with company match up to 5%)
  • Paid parental leave
  • Paid time off, holiday and sick pay
  • Free season pass for employee/dependents
  • Privileges at several other resorts
  • Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

Job Summary:

The Human Resources Front Desk Lead plays a vital role in supporting the Beast Team and ensuring a positive employee experience in a dynamic and exciting environment. As a key member of our HR team, the Front Desk Lead assists in all areas within Human Resources to support our seasonal and year-round operations. This role offers the opportunity to contribute to the unique culture of a fast-paced 4-season ski resort environment while ensuring compliance, employee engagement, and efficient HR processes.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Ensures the HR Welcome Center is running smoothly
• Responsible for the timely and correct onboarding of employees
• Assists with the on-boarding tasks in the electronic system and initiates background checks to ensure there are no delays
• Performs a variety of basic computer tasks related to the primary functions of the department including:
  • Assisting applicants and employees with the electronic on-boarding process
  • Assists candidates with questions and any technical issues that may arise when trying to apply for an open position
• Presents a positive image of Killington to all applicants and staff
• Greets customers (including employees and applicants); provide information
• Answers phones; takes messages
• Ensures proper paperwork is complete and issues staff ID / season pass cards
• Manually log/post/record a variety of data related to the primary functions of the department
• Perform routine filing tasks
• Maintains the Human Resources office hours
• Performs general office/clerical duties
• Assists with all areas of HR operations such as:
  • Recruiting/candidate flow
  • Offboarding
  • Payroll/benefits
• Creates a positive experience out of every interaction with our employees and guests
  • Answers phone calls in a timely and proficient manner and demonstrates a patient, and courteous manner while being helpful to all callers
  • Use guest/employees name in every conversation
  • Addresses and acknowledges each guest/employee that enters the office
  • Actively listens and engages with employees
  • Develops a strong working relationship with company supervisors, employees and management team members
• Ability to shift attention quickly and attend to more than one task at a time, such as:
  • Searching a database while listening to an employee
  • Taking contact information from someone on the phone and follow through with a follow up later if you have a line in front of you
  • Assisting multiple people concurrently through different parts of the onboarding process
• Maintains a professional demeanor and focused on solutions when a customer is frustrated; independently resolves conflicts before they escalate
  • When faced with a question/problem you are unsure of, begin the conversation with “Let me find out for you.” or “What I can do for you…”
• Assists employees with HRIS Employee Portal
• Assists with 401(k), employee benefit and employment verification
• Edits bi-weekly company newsletter
• Upkeep of Employee Website
• Processing reciprocal requests
• Assist with sorting and distributing paychecks
• Auditing required federal and state employment posters
• Providing and tracking monthly safety topics for the HR department
• Treats all conversations as confidential
• Maintains the confidentiality of sensitive information (e.g. wage data, medical information, personnel files, EEO information), even when pressured to reveal it; including but not limited to these examples:
  • Information contained in personnel files
  • EEO Information
  • Medical Information
  • Wage data
• Learns quickly and applies new information on the job
  • Exhibits flexibility and accuracy in a variety of documents, letters, memos and forms asked to create for the department
  • Gains a working knowledge of insurance options and which employees apply for company coverage
  • Effectively create and maintain personnel files, miscellaneous paperwork, Federal Documents for both active and separated employees
  • Understanding of where to look for employee information (i.e. Original Date of Hire, Rate of Pay, Position, etc.) within HRIS system
  • Ensures ID’s presented are valid
• Knows and complies with all company policies, regulations and laws relevant to own job
• Is willing and able to acknowledge when other members of the HR team are in need of assistance and offers help without being asked
• During peak business levels, job share in other key positions within the resort
• Other duties as assigned