Human Resources Generalist

• Answer the HR ACD line and respond to inquiries received via PeopleConnect cases, shared email inboxes, live agent chat, and voicemail.
• Provide detailed guidance to employees, supervisors, and managers on HR-related topics including compensation programs, union contracts, personnel policies, leave of absence (LOA), benefits, and related matters.
• Apply professional HR concepts when counseling employees on work-related issues of moderate scope and complexity.
• Maintain established service metrics, including answer rates and response time standards.
• Escalate complex, urgent, or highly sensitive matters to the Customer Experience Supervisor or appropriate HR subunit leadership.
• Research and resolve inquiries across all HR functional areas, ensuring accurate and consistent responses.
• Manage sensitive and confidential information with professionalism and discretion.
• Collaborate with HR subunits to remain informed of current priorities (e.g., Open Enrollment, labor actions, policy updates) and ensure messaging reflects current guidance.
• Identify high-volume inquiry trends and contribute to the development of knowledge articles, FAQs, and response templates to support self-service and improve efficiency.
• May serve as a subject matter focus area lead, performing duties such as processing or amending forms, uploading documentation, interfacing with external vendors, and supporting specialized HR workflows.
• Participate in project work and complete additional duties as assigned.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

• Bachelor's degree in related area and / or 1-3 years of related experience.
• Analytical skills to conduct analysis and develop recommendations; demonstrates organizational skills and problem-solving skills. 
• Strong communications skills
• Strong customer service background
• Basic knowledge of human resources policies and programs, and how they affect other organizational policies and procedures. Proficient in communicating clearly and effectively verbally and in writing and in integrating information in the completion of assignments.
• Demonstrated ability to handle difficult or volatile situations / individuals effectively.

• Knowledge of organizational policies and procedures and knowledge of functional area.
• Knowledge of a human resources management system (HRMS), and / or other related business software programs and systems.