Human Resources Services Specialist, TBHC

%3Cp%3E%3Cstrong%3EWHY UT SOUTHWESTERN?%3C/strong%3E%3Cbr%3EWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to %3Ca href=%22https://www.utsouthwestern.edu/newsroom/articles/year-2022/july-us-news-best-hospital.html%22 target=%22_blank%22%3EU.S. News %26amp; World Report%3C/a%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%26nbsp;%3Cbr%3E%3Cbr%3E%3Cstrong%3EJOB SUMMARY%3C/strong%3E%3Cbr%3EThe HR Services Team includes responsibility for improvement related to systems, processes, procedures, and data can be optimized to improve services provided in the HR Services Center and take a proactive approach versus reactive. The HR Specialist will be responsible for the resolution of cases phone, e-mail or chat on a daily basis. This role will serve as back-up in person to the HR Services Specialist to provide in-person customer service. This role will be the main point of contact for initial or Tier 1 level questions and would analyze the question and determine if escalation is necessary. This role will work in a cross functional manner to problem solve and address inquiries across all HR systems, processes, and procedures.%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EThis position will service the Texas Behavioral Health Center. %26nbsp;Schedule falls under a mostly remote hybrid work schedule which is currently one day every other week in office and as needed.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3EPrevious Human Resources experience is strongly preferred. %26nbsp;Tier one level service, onboarding and data management experience is preferred.%26nbsp;%3Co:p%3E%3C/o:p%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cstrong%3EBENEFITS%3C/strong%3E%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:%3C/p%3E%3Cul%3E%3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%3E%3Cli%3EPaid Time Off, available day one%3C/li%3E%3Cli%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%3Cli%3EPaid Parental Leave Benefit%3C/li%3E%3Cli%3EWellness programs%3C/li%3E%3Cli%3ETuition Reimbursement%3C/li%3E%3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%3Cli%3E%3Ca href=%22http://jobs.utsouthwestern.edu/benefits/#top%22 target=%22_blank%22%3ELearn more about these and other UTSW employee benefits!%3C/a%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3EEXPERIENCE AND EDUCATION%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ERequired%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EEducation%3C/strong%3E%3Cbr%3EBachelor%27s Degree in business administration or related field%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3E1 year of previous HR, recruiting, customer service or related experience%26nbsp;%3Cbr%3ERelevant years of experience can be considered in lieu of education (minimum of 4 years of related experience with no degree).%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3EPreferred%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cstrong%3EExperience%3C/strong%3E%3Cbr%3EExperience in Talent Acquisition recruiting, talent onboarding, HR Generalist or HR Business Partner roles highly and%26nbsp;%3Cbr%3EExperience working with multiple ATS, CRM and HRM systems - specifically Taleo and PeopleSoft products and%26nbsp;%3Cbr%3EExperience in high-touch customer service with a focus on problem solving%26nbsp;%3Cbr%3E%26nbsp;%3C/li%3E%3C/ul%3E%3Cp%3E%3Cbr%3E%3Cstrong%3EJOB DUTIES%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EProvides friendly, reliable, and timely HR services. The HR Specialist is positioned to provide outstanding service to our internal customers and employees for everything from general inquiries to more complex solutions focused on any HR matters such as compensation, benefits, leaves of absence and employment transactions, etc.%26nbsp;%3C/li%3E%3Cli%3EProvides a professional advisory and administrative service to UT Southwestern campus, new and existing employees, external customers encompassing a broad range of HR inquiries and processes, including supporting resolving Tier 1 level HR inquiries, correspondence, handling customer questions, or navigating non-HR related inquiries to appropriate UT Southwestern department.%3C/li%3E%3Cli%3EProvides outstanding service to our internal and external customer with general to complex solutions on all HR related inquiries such as compensation, benefits, leave administration, recruitment, payroll, etc.%26nbsp;%3C/li%3E%3Cli%3EParticipates as part of a team that are subject matter experts on general HR knowledge and organizational information to effectively answer questions and help new hires or external customers navigate UTSW.%26nbsp;%3C/li%3E%3Cli%3EWorks with all staff members within HR Services, Human Resources and departments across UTSW to create and manage effective relationships.%26nbsp;%3C/li%3E%3Cli%3ELiaise with teams within HR Services and Human Resources Center of Excellence (HR COE) for escalation and resolution of queries and cases.%3C/li%3E%3Cli%3E%26nbsp;Works pro-actively to support and deliver excellent, timely customer service to customers, HR colleagues and stakeholders.%26nbsp;%3C/li%3E%3Cli%3EIdentifies customer needs, seeking and providing effective solutions to their inquiries using HR Knowledge Base to provide consistent answers and guidance.%3C/li%3E%3Cli%3EResponsible for providing a high-touch experience for new and existing employees emphasizing continuous process efficiency and results.%3C/li%3E%3Cli%3EPerforms onboarding efforts from time of offer acceptance and support new hires through the pre-onboarding process to orientation.%26nbsp;%3C/li%3E%3Cli%3ECompiles and monitors daily production reports for work group; monitors performance standards; advises manager of performance deficiencies and all system and procedural issues which require analysis and resolution; makes recommendations for re-training of employees.%26nbsp;%3C/li%3E%3Cli%3ELiaise with teams within HR Services and Human Resources COE for escalation and resolution of queries and cases%26nbsp;%3C/li%3E%3Cli%3EEnsures the timely completion of all pre-onboarding activities including background checks, DPS, Occupational Health, MVR, license/certification verification and I-9 completion.%26nbsp;%3C/li%3E%3Cli%3EWorks on special projects relating to issues specific to the area of assignment; make recommendations for changes in procedure to increase productivity, standardization, quality control and customer service.%26nbsp;%3C/li%3E%3Cli%3ECollaborates with Human Resources Centers of Excellence to identify issues, make recommendations, and implement policies and procedures.%26nbsp;%3C/li%3E%3Cli%3EPerforms compliance and audit management of new hire files.%26nbsp;%3C/li%3E%3Cli%3EThe job may require performing one of the following duties:%26nbsp;%3Cul%3E%3Cli%3EBuilds and maintains collaborative partnership with Lead Talent Acquisition Partners to ensure seamless onboarding process for new hires.%26nbsp;%3C/li%3E%3Cli%3ESupports the implementation of continuous improvement initiatives in processes and systems related to HR Services Center.%26nbsp;%3C/li%3E%3Cli%3EProvides support with weekly new employee orientation, as needed.%26nbsp;%3C/li%3E%3Cli%3EUtilizes applicable HR systems to record and maintain accurate record data.%26nbsp;%3C/li%3E%3C/ul%3E%3C/li%3E%3Cli%3EPeforms other duties as assigned.%3C/li%3E%3C/ul%3E%3Cp%3E%3Cstrong%3ESECURITY AND EEO STATEMENT%3C/strong%3E%3Cbr%3E%3Cbr%3E%3Cstrong%3ESecurity%3C/strong%3E%3Cbr%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.%3Cbr%3E%3Cbr%3E%3Cstrong%3EEEO%3C/strong%3E%3Cbr%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3Cbr%3E%26nbsp;%3C/p%3E