Army and Air Force Exchange Service (AAFES)
Dallas, Texas
Human Resources Support Center (HRSC) Call Center Technician
About this role
Job Description
Responds as initial point of contact to customer inquiries in the Human Resources Support Center. Drives customer experience by improving efficiencies resulting in a tailored customer experience.
Employment Category
Regular Full Time
Job Tier
1
Job Qualifications
One year experience in Human Resources, prior call center experience preferred.OrBachelor's degree.
Degree (one of):
BACHELORS DEGREE - Preferred
Major/Minor (one of):
BUSINESS ADMINISTRATION - Preferred HUMAN RESOURCE MANAGEMENT - Preferred
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Degree (one of):
Major/Minor (one of):
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Supervisor
No
Facility Name
HQ HR SUPPORT CNT
Job Type
Hourly
Salary Minimum
$20.60
Salary Maximum
$25.22
Exchange Location
United States - Texas - AAFES Headquarters (Dallas)
Major Duties
Responds to customer inquiries by phone or email with issues related to Human Resources (HR) including, but not limited to, benefits, payroll, personal data changes and Exchange applicants. Utilizes case management software to document cases for those issues that cannot be resolved on first contact.
Researches inquires and coordinates with other support center units or functional groups outside the support center to ensure prompt and accurate responses.
Maintains a working knowledge of company policies, procedures, government regulations, and commonly accepted business ethics. Assists with identification of trends and patterns in call volume and topic areas in order to provide recommendations in the areas of communication, issue resolution, online contact, and support.
Performs other duties as assigned.
Researches inquires and coordinates with other support center units or functional groups outside the support center to ensure prompt and accurate responses.
Maintains a working knowledge of company policies, procedures, government regulations, and commonly accepted business ethics. Assists with identification of trends and patterns in call volume and topic areas in order to provide recommendations in the areas of communication, issue resolution, online contact, and support.
Performs other duties as assigned.
Work Challenges
HIPAA, Health Insurance and Portability Accountability Act Required within three months
Annual HR Code of Ethics/Confidentiality
Annual HR Code of Ethics/Confidentiality