Infrastructure Specialist 1

About Us:

The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.

Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.

Please visit our website Department of Insurance and also find us on LinkedIn.

The Ohio Department of Insurance, Office of Information Technology and Security (OITS), is seeking to fill an Infrastructure Specialist 1 position (working title: Desktop Support Technician). We are looking for a self‑motivated individual who can perform well under pressure and respond efficiently to time‑sensitive issues.
If this opportunity interests you, continue reading to learn more about the career possibilities within our department!

Primary Technology Focus: Desktop Support
Secondary Technology Areas: Enterprise Call Center Technology, Microsoft Operating Systems, Printer Support, System Monitoring and Control

Key Responsibilities include, but are not limited to:
• Troubleshoot and resolve IT issues across multiple divisions, including on‑site deployment and issue resolution.
• Diagnose, analyze, and communicate detailed information regarding technical issues to specialized teams.
• Independently install, maintain, configure, upgrade, and administer hardware and software in support of end-user devices.
• Interface with other platforms from both hardware and software perspectives.
• Collaborate with the security team to maintain security compliance across all software and hardware assets.
• Create, organize, and maintain documentation.

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At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

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36 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. 

-Or completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. 

-Or completion of undergraduate core program in computer science or information systems; 12 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. 

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question. 

Job Skills: Information Technology

*!%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:106%;%22%3EApplication Procedures:%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:106%;%22%3EWhen completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education %26amp; Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education %26amp; Certification sections to be considered.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:106%;%22%3EStatus of Posted Positions:%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:106%;%22%3EYou can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. Questions about the position not pertaining to your application status can be directed to: Kim Lowry @ 614-644-2681.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:106%;%22%3EApplicants must be currently authorized to work in the United States on a full-time basis.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:106%;%22%3EReasonable Accommodation: ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment regulations.%3C/span%3E%3Cspan style=%22line-height:106%;mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22line-height:106%;%22%3EApplicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the agency Human Resource Offices’ ADA Coordinator, Andrew Skal, by emailing [email protected] or calling 614-644-3264. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to participate in a structured interview.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:106%;%22%3EBackground Check Information:%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22line-height:106%;mso-fareast-font-family:Calibri;%22%3EThe final candidate selected for this position will be required to undergo a criminal background check.%3C/span%3E%3Cspan style=%22line-height:106%;mso-fareast-font-family:Calibri;mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22line-height:106%;mso-fareast-font-family:Calibri;%22%3ESection 2961 of the Ohio Revised Code (ORC) prohibits individuals convicted of a felony involving fraud, deceit or theft from holding a position that has substantial management of control over property of a state agency.%3C/span%3E%3C/span%3E%3C/p%3E
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Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

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The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Job Details
Organization: Insurance
Agency Contact Name and Information: Kim Lowry 614-644-2681
Unposting Date: Ongoing
Work Location: 50 W Town St, 50 West Town Street, Suite 300, Columbus, 43215
Primary Location: United States of America-OHIO-Franklin County
Compensation: 34.53
Schedule: Full-time
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Information Technology
Technical Skills: Customer Service, Information Technology, Operational Support
Professional Skills: Collaboration, Customer Focus, Results Oriented, Teamwork
Primary Technology: Endpoint Customer Support