Insurance Complaint Analyst 1 (Temporary)

About Us:

The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.

Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.

Please visit our website Department of Insurance and also find us on LinkedIn.

Ohio Senior Health Insurance Information Program (OSHIIP) Mission Statement: 

The mission of OSHIIP is to empower, educate, and assist Medicare-eligible individuals, their families, and caregivers through objective outreach, counseling, and training, to make informed health insurance decisions that optimize access to care and benefits.

 

OSHIIP is seeking candidates to assist the Medicare consumers of Ohio, their family members, and caregivers in understanding their insurance benefits and resolving their complex insurance issues. The ideal candidates will have excellent communication, problem solving, and organizational skills, a high level of emotional intelligence, and the ability to be adaptable.

If this sounds interesting to you, continue reading below to learn more about this career opportunity with CSD where you too can be available to support those who serve Ohioans.

What You'll Do:

Your Key Responsibilities include but are not limited to the following:

·     Answering incoming phone calls related to Medicare, Medicare Supplemental Insurance, Medicare Prescription Drug benefits, Medicare Advantage and other Medicare related topics.

·     Utilize web-based tools to compare plans and articulate information in digestible terms to consumers

·     Facilitate enrollment into cost-effective plans and financial assistance programs.

·     Make appropriate referrals to other divisions or agencies.

·     Document and report all consumer interactions.

·     Communicate verbally and in writing in a professional manner.

·     Performs other duties as assigned.

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At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

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24 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines, federal health care programs); 6 mos. exp. or 6 mos. trg. in operation of personal computer; 2 courses in basic mathematics (i.e., addition, subtraction, multiplication, division).

-Or 2 courses in insurance & 2 course in basic mathematics (i.e., addition, subtraction, multiplication, division); 18 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines); 6 mos. exp. or 6 mos. trg. in operation of personal computer.

-Or completion of undergraduate core program in insurance or business; 6 mos. exp. or 6 mos. trg. in operation of personal computer & 2 courses in basic mathematics (i.e., addition, subtraction, multiplication, division).

Job Skills: Insurance

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Application Procedures:

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Status of Posted Positions:

You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details. Questions about the position not pertaining to your application status can be directed to: Kim Lowry @ 614-644-2681.

Applicants must be currently authorized to work in the United States on a full-time basis.

Reasonable Accommodation: ODI does not discriminate on the basis of disability in its hiring or employment practices and complies with the ADA employment regulations.  Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the agency Human Resource Offices’ ADA Coordinator, Andrew Skal, by emailing [email protected] or calling 614-644-3264. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to participate in a structured interview.

Background Check Information:

The final candidate selected for the position will be required to undergo a criminal background check.  Criminal convictions do not necessarily preclude an applicant from consideration for a position.  An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

 

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Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

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The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Job Details
Organization: Insurance
Agency Contact Name and Information: Kim Lowry 614-644-2681
Unposting Date: Ongoing
Work Location: 50 W Town St, 50 West Town Street, Suite 300, Columbus, 43215
Primary Location: United States of America-OHIO-Franklin County
Compensation: 26.54
Schedule: Part-time
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Insurance
Technical Skills: Customer Service, Insurance
Professional Skills: Analyzation, Attention to Detail, Time Management, Verbal Communication, Written Communication