Insurance Specialist 1/2

About the Department

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously. 

The Louisiana Department of Insurance is seeking an Insurance Specialist 1/2 to join the Office of Consumer Advocacy & Diversity/SHIP Division. This division administers the Senior Health Insurance Information Program (SHIP) and plays an important role in assisting Medicare beneficiaries, caregivers, and the public by providing unbiased information, counseling, and outreach related to Medicare coverage and benefits. In this position, you’ll research Medicare policies and federal regulations, provide counseling and outreach, and assist individuals with Medicare-related programs. If you enjoy helping others, interpreting regulations, and contributing to services that support Louisiana’s senior population, we encourage you to apply.

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
  

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Championing Continuous Improvement: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Risks: The ability to identify risks and take action to reduce their likelihood or impact in order to protect people, resources, and long-term goals.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Position Duties

Minimum Qualifications

Other Qualifications

Job Duties:

As an Insurance Specialist 1/2 in the Office of Consumer Advocacy & Diversity/SHIP Division you will/may:

• Provide counseling and education to Medicare beneficiaries regarding Medicare coverage options, including Parts A, B, C, and D, as well as supplemental coverage.
• Assist individuals with enrollment in Medicare, prescription drug plans, and Medicare assistance programs.
• Research Medicare policies, federal regulations, and related programs such as Medicaid and Social Security to provide accurate guidance.
• Communicate with beneficiaries through one-on-one counseling, telephone, written correspondence, and group presentations.
• Conduct outreach presentations, participate in health fairs, and support community education efforts throughout the state.
• Collaborate with nonprofit organizations, community partners, and government agencies to expand program outreach and services.
• Maintain up-to-date knowledge of Medicare, Medicaid, and Social Security programs and policy changes.
• Document client interactions and services provided in required reporting systems and maintain accurate records.
• Prepare travel authorizations, expense reports, and required documentation for outreach activities.
• Participate in training initiatives, including “train-the-trainer” efforts for SHIP counselors. 

Position-Specific Details:

Appointment Type: Position will be filled as a 4 year Job Appointment or Probational Appointment

Career Progression: This position may be filled as an Insurance Specialist 1 or 2, depending on the qualifications of the selected candidate.

Location: Office of Consumer Advocacy & Diversity/SHIP Division

Compensation: The salary will be determined based on qualifications and experience within the established pay range.

How To Apply:

NO CIVIL SERVICE exam is required to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Dr. Phillip Donagriche

Louisiana Department of Insurance

P.O. Box 94214

Baton Rouge, LA 70804

[email protected]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Benefits

Supplemental Questions

Required Question

Agency Information