Dollar Bank
Pittsburgh, Pennsylvania
Intern, Service Desk
Job details
- Location
- Pittsburgh, Pennsylvania
- Work type
- Hybrid
- Posted
- 1 week ago
- Apply on
- sjobs.brassring.com
About this role
Internal Job Description
This is a year-round internship where you may be scheduled to work 20 – 25 hours a week, Monday through Friday, and rotating Saturdays (approximately one Saturday a month). This internship is designed to give you real life work experience as you will work alongside experienced IT professionals. This position is a hybrid position.
Qualifications:
•Completion of one year of college/technical school and currently active and working toward a degree.
•Ability to log and triage all calls/incidents.
•Familiarity with Windows and Windows applications.
•A strong commitment to customer service.
•Excellent organizational skills and the ability to multi-task.
•Ability to communicate effectively with end-users, peers and managers in written and oral communications.
•Must be able to lift 20 pounds.
Principal Activities and Duties:
•Provide support to all Dollar Bank branches and departmental back offices related to but not limited to telephones, desktop devices, laptops, ATMs, video conferencing, and connectivity issues pertaining to the internet, WAN and LAN.
•Receive calls from our users/branches/back offices and resolving at the first level of support or triaging issues to our second level support teams.
•Receive professional training and mentoring that will lead to transferable work experience.
•Work in a supportive, team-oriented environment.
•All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Qualifications:
•Completion of one year of college/technical school and currently active and working toward a degree.
•Ability to log and triage all calls/incidents.
•Familiarity with Windows and Windows applications.
•A strong commitment to customer service.
•Excellent organizational skills and the ability to multi-task.
•Ability to communicate effectively with end-users, peers and managers in written and oral communications.
•Must be able to lift 20 pounds.
Principal Activities and Duties:
•Provide support to all Dollar Bank branches and departmental back offices related to but not limited to telephones, desktop devices, laptops, ATMs, video conferencing, and connectivity issues pertaining to the internet, WAN and LAN.
•Receive calls from our users/branches/back offices and resolving at the first level of support or triaging issues to our second level support teams.
•Receive professional training and mentoring that will lead to transferable work experience.
•Work in a supportive, team-oriented environment.
•All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Address 1
Liberty Commons Building
Department
End User Services
State
PA
Grade
21
Schedule Information
Candidate will work a rotating schedule Monday through Saturday.
20-25 hours per week
20-25 hours per week
Employment Status
Intern
Address 2
2700 Liberty Avenue
Zip Code
15222
Region
Pittsburgh, PA
City
Pittsburgh
FLSA
Non-Exempt
EEO Statement
Dollar Bank is an Equal Opportunity Employer.
Minority/Female/Veteran/Disabled
Employee Referral
Do you know of someone who is looking for a position like this? If so, click the Refer button below. This position may not be available for external candidates on the Dollar Bank website until after the posting expiration date (if applicable).