IT Customer Support Specialist II / IT Customer Support Specialist II - 190772
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Apply to IT Customer Support Specialist II / IT Customer Support Specialist II - 190772 at State of South Carolina, SCJob details
- Location
- Blythewood, South Carolina
- Work type
- Onsite
- Compensation
- $43,099 - $45,776/yr
- Posted
- yesterday
- Apply on
- governmentjobs.com
About this role
About the Department
• Provide first/second tier support by troubleshooting, reporting and resolving system, PC hardware and peripherals, and network problems. This level of support will require direct support of end-users' workstations and other system equipment and software within the agency.
• Generates help desk tickets and forwards service requests to the appropriate technician; monitors open tickets, provides update status to users, and generates data collection for performance monitoring.
• Provide support to external users regarding accessing and using agency systems.
• Assist with yearly access reviews and renewals as needed.
• Produce reports and trouble analysis for the DMV IT Help Desk and management.
• As a member of the information security incident response team (ISIRT), utilizes available network and software tools, DMV policies, processes and procedures to detect, identify, troubleshoot, isolate, and correct data/equipment/network related security issues. Assists other ISIRT team members and responds to emails. ISIRT team members will ensure the CIO and ISO are informed of all actions performed or needed. Documents incident on the tracking log
• Perform other duties as assigned by IT leadership.
Position Duties
• A high school diploma and relevant experience.
• An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.
Additional Requirements
• Basic to moderately complex knowledge of capabilities and intricacies of systems and applications.
• Ability to understand and carry out simple to moderately complex technical and non-technical instructions and requests.
• Ability to analyze and convert simple to moderately complex technical instructions to materials that can be understood by non-technical personnel.
• Ability to communicate effectively, both orally and in writing.
• Ability to work effectively with users, vendors, and other internal and external customers.
• Ability to use problem management database and help desk systems.
• Works under general guidance of manager or supervisor. Employee has general discretion to use own good judgement in accordance with industry Best Practices documents and procedures.
• Position requires a valid South Carolina driver license.
• Help Desk staff is required to work extended hours and shift rotation. The job requires sitting for prolonged periods and extended time spent at a computer terminal.
Minimum Qualifications
Agency Preferred
• A high school diploma and at least two (2) years of experience in a computer support, help desk position, or customer support.
Other Qualifications
What’s in it for you?
At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
The South Carolina DMV offers a robust and competitive benefits program.
• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
So what are you waiting for? We're excited to hear from everyone with the skills, experience, and passion to do a great job.
Additional Comments
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Benefits
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Supplemental Questions
- Yes
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
- Yes, DMV
- Yes, another state agency
- No
- Yes
- No
Required Question
Agency Information
EmployerState of South CarolinaAgency Department of Motor Vehicles Address P.O. Box 1498Blythewood, South Carolina, 29016 Phone803-896-9711