IT Hospital Contact Center Operator - Orlando Health - Lakeland - Full Time

Position Summary 📞 Telecommunications Operator Orlando Health 💙 Why Orlando Health? “At Orlando Health, being your best place to work is not just something we say—it’s our promise to you.” Orlando Health is a leading healthcare system with: 🏥 3,200 beds across 15 hospitals and emergency departments 👩‍⚕️ 22,000+ team members and nearly 4,200 physicians 🧠 80+ specialties and subspecialties ⭐ Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, women’s health, and trauma 🎁 Benefits & Perks Eligible team members receive: ✅ Day One Benefits (medical, dental, vision) 💰 403(b) Retirement Plan with match 🌴 Paid Time Off (PTO) 🎓 Tuition Reimbursement & Student Loan Repayment 📚 FREE Education Programs 👶 Paid Parental Leave 🐾 Pet insurance, backup childcare/elder care, and more 🌙 Shift differentials for evenings, nights, and weekends 📝 Position Summary The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring. 🔑 Key Responsibilities 📲 Answer and process high-volume calls with professionalism and accuracy 🚑 Dispatch and coordinate codes, trauma calls, and emergency notifications 🚨 Monitor alarm systems and notify appropriate personnel in real time 🤝 Transfer calls using warm handoffs 💻 Utilize systems to process messages, work orders, and service requests 📢 Page physicians and on-call personnel as needed 🔊 Initiate overhead announcements clearly and accurately 🕒 Support 24/7 operations, including nights, weekends, and holidays 📋 Follow all Orlando Health policies and emergency protocols (HICS) ➕ Additional Responsibilities 📅 Maintain on-call schedules 📈 Participate in training and professional development ✅ Support compliance and continuous improvement 🎓 Qualifications Education 🎓 High School Diploma or equivalent Experience 📞 Call center or customer service experience preferred Licensure ❌ None required 🌟 What We’re Looking For 💬 Strong communication and multitasking skills 🧘 Ability to stay calm in high-pressure situations 🔍 Attention to detail and accuracy 🔄 Flexibility with scheduling