IT Services Academy Program- Software Analyst

The ITS Academy Program

The ITS Academy Program is a dynamic, nine-month salaried program designed to prepare participants for a full-time career in Information Technology Services. Upon completing the program, participants are guaranteed a full-time Software Analyst role and will gradually integrate into their designated teams throughout the program. Through hands-on learning, collaborative projects, and professional development activities, participants will gain the skills and experience needed to succeed as IT professionals.

This position requires a minimum of 3 days a week on-site at our beautiful Deerfield Beach, FL headquarters. Upon successful completion of the academy, the Software Analyst will transition into a long-term role based in Jacksonville, Florida, supporting business-critical applications and technology initiatives.

Responsibilities:

• Assist the software development team in the development of code and unit tests.
• Gather user technical requirements/user stories and perform analysis to understand needs.
• Contribute to break/fix diagnosis.
• Participate in bug/defect resolution.
• Escalate issues and risks for resolution.

Program Benefits:

• Guaranteed full-time Software Analyst role upon successful completion of the program.
• Comprehensive training in IT fundamentals and emerging technologies.
• Gradual integration into a designated ITS team for a smooth transition to your role.
• Exposure to real-world IT challenges and projects.
• Opportunities to develop leadership and interpersonal skills.

What to Expect at ITS Academy?

• Participate in Structured Learning: Complete technical courses, soft skills training, and cultural competency workshops to build a solid foundation for IT success.
• Team Integration: Gradually assume responsibilities within your designated ITS team while contributing to real-world business initiatives by supporting the development, implementation, and maintenance of software applications and systems.
• Rotational Experiences: Rotate through key IT functions such as cybersecurity, data analytics, application development, and IT operations to gain a broad understanding of the organization and its technology landscape.
• Professional Growth: Get mentoring, work on significant projects, and participate in networking and team events. You will collaborate closely with senior analysts and developers to gather requirements, analyze system specifications, and assist in troubleshooting and resolving software issues.
• Program Feedback: Provide insights to enhance the ITS Academy experience for future participants.