IT Specialist (CUSTSPT/INFOSEC)

Secret

Duties

You will develop problem tracking databases for trend analysis.,You will configure desktop hardware and peripherals (e.g., network cards, printers, video cards, scanners, or similar items) to minimize disruptions of computer operations.,You will interview information technology (IT) system users to ascertain system issues and lead them through diagnostic procedures.,You will plan delivery of information technology (IT) customer support services (e.g., hardware or software installation, configuration, troubleshooting, or similar services) for an organization.

Qualifications

FOR GS-11: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Preparing network orders and Invoice validation for Information Technology (IT) services; 2) Providing programmatic support with government and commercial service providers of Emergency Land Mobile Radio (ELMR) system operations; 3) Following procurement procedures to ensure appropriate interaction with contracted providers of IT services; and 4) Supporting Public Safety Network (PSNET) related projects such as automated gates and turnstiles at entry control panels. NOTE: This information must be supported in your resume to be considered for the position. FOR GS-09: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Assisting in preparing network orders and Invoice validation for Information Technology (IT) services; 2) Assisting in the review and coordination of IT requirements in order to successfully plan and manage provision of IT services; and 3) Utilizing IT Information Assurance to ensure compliance with directives and appropriate response to information assurance incidents. Note: This information must be supported in your resume to be considered for the position. QUALIFYING EXPERIENCE: WRITTEN COMMUNICATION, ORAL COMMUNICATION, PROBLEM SOLVING, INFORMATION TECHNOLOGY CUSTOMER SUPPORT, INFORMATION TECHNOLOGY LIFE CYCLE MANAGEMENT Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/competency-based-policy/general-schedule/2200/2210-competency-based-policy/competency-based-qualification-standard/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Other Information

This announcement uses the OPM Federal Wide direct hire authority to recruit and appoint qualified candidates to certain positions in the competitive service. This position is covered by the Department of Defense Priority Placement Program. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. Several vacancies may be filled. Vacancies filled from this announcement may be filled at any grade level listed. If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf. Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.